A/R and BO Statements - Where does the Money Show?

Hello!!

I'm wondering if some wise soul can answer a question for me and our beleaguered finance department.

We've finished our first performance under a new GL structure using software allowing the GL Summary report from Tessitura to be mapped directly into Quickbooks.

We've discovered finance has $36,000 LESS in deferred revenue than the box office per the Box Office statements!

• Where or rather how is ticket revenue reported when 'paid' to A/R which generates an invoice with a balance due allowing tickets to be printed and thus counted in Box Office reports, etc?
• Box Office Statement - Will show all tickets seated in ticket counts but the revenue will NOT include revenue with a payment method of A/R?

OR - Have we set things up incorrectly on the back end as follows:

• Third party ticket vendor (paid to A/R) Price Type is connected to an A/R GL "Third Party Ticket Seller" so finance knows that money is "outstanding" when they receive the GL Summary daily.
• Payment Method used is also "A/R Payment" Method with an Invoice Payment Type.

I suspect the difference is the outstanding monies due against the invoices. Very close to the sales we had with the third party vendor.  Once paid, these amounts move from the A/R GL Line to the Single Ticket GL Line for that show and we'll match.

Is there anyone out there that could enlighten me?

Many, many thanks to al who can offer assistance!!!

Michelle Wiesel