Hello!
I've a situation I'm challenged in trying to correct!
We did a Gilt City promotion and our associates processed a number of the sales incorrectly. Tickets were purchased. All payments were to an A/R pay method that placed the revenue in an invoice to be paid later when we receive the check from Gilt.
I must refund EVERY single transaction, back date and do them over again so the correct ticket price is sold and my reconciliation is correct.
Problem
You cannot send a negative payment to an invoice.
What am I missing?
I appreciate any assistance!
Many thanks!
Hi Michelle,
This is a multi-step process actually. First, you need to return the tickets and fees (if printed) or delete the line item if (unprinted). Then you need to put that money to on-account. Then you would go into the invoice and pay off the invoice from the on-account funds. This is also discussed in help as well here: http://www.tessituranetwork.com/Help_System_v125/Tessitura_v125_Left.htm#CSHID=Using_an_Invoice|StartTopic=Content%2FTicket_Order_Processing%2FUsing%20an%20Invoice.htm|SkinName=TN Skin
Hi Christopher:
Thank you, thank you!!
Worked like a charm!
Michelle
My pleasure Michelle. I'm glad it worked for you. :)
-Christopher