Hello all,
In the past, we have never allowed the unseated upgrade line items to be made the primary line item. This year, a few things in our procedure have changed and we will be making the unseated upgrade line items primary. However, we would like all of our subscription orders, phone, mail, and web, to be consistent. The phone and mail are not a problem, as we have live people entering the orders, but since it is not possible to make an upgrade line item primary via the Web API, any order taken through the web is going to be inconsistent.
How does your organization deal with this? Is there a process I can run in the background, or must I go in and manually change all of the web subscription orders with upgrades?
Thanks,
John