Is there a way to remove a constituent name off of an Attendance by Performance report? We are not refunding this person for this performance so the order still needs to exists, however, we would like to be able to remove the name for accuracy since this person will not be attending.
Thank you!
You could donate their ticket for resale.
Would like be done on the order or on the record?
On the ticket within an order there is an option to right click and select 'Donate for Resale' which opens the seat up without giving the patron a refund.
Here is a link to the Tessitura docs which explains the Donate for Resale option.
http://www.tessituranetwork.com/Help_System_v125/Tessitura_v125_Left.htm#CSHID=Seat_Map_Actions|StartTopic=Content%2FTicket_Order_Processing%2FSeat%20Map%20Actions.htm|SkinName=TN Skin