Hi all,
I'm using Pricing Rules for the first time. I was trying to get a simple message to pop up for customers purchasing online, which I have now been able to do. However, I'm confused about what I did with the Mode of Sale. Under our web MOS I selected the Pricing Rule Set for that particular message, but what about when there are other Pricing Rules set up? It only gives me the option to select one PRS. Do I need to set up a new MOS for every PRS I create? And does having a PRS associated with a MOS have any impact on other online purchases?
Thanks in advance.
Diane Bishop
Orlando Philharmonic Orchestra
Hi Diane,
It's possible to put one pricing rule in multiple rule sets, and I find that very useful for rules that cross a broad spectrum of MOS (like our donor discount which is available in every MOS). Since you can only have one rule set per MOS, what has worked for me is to have rule sets that loosely correspond to MOS groupings. Right now, I have a Singles PRS, a Subs PRS and an Exchange PRS. I imagine that as I use more pricing rules these may become more granular. But with these it's easy to pick a single rule set for each MOS. It's also easy to decide which rule sets the rules belong in. Since it's possible to put rules in multiple sets, and since my sets line up with MOS, I don't think about the MOS, I just think about the rule sets. If I want the rule available to Single MOS's I put it in that rule set. If the rule is MOS non-specific, I put it in all my rule sets. If having different rules for Web and in-house is important, you could set up your rule sets to correspond that way, assuming you have differeint MOS for Web and in-house.
For your other question, rules only apply based on the products selected, so if the products in the order don't have rules against them, nothing happens. If multiple rules could apply to the same product, within your rule set you can rank the rules, knowing that only one rule will apply to each sublineitem. All of the rules in a pricing rules set will try to apply to orders in the MOS that rule set is connected to, but will only fire on the products the rules themselves were set up for. Simply, if the rule was for one specific performance, it's never going to work on a different performance, no matter your pricing rule sets or MOS.
Hopefully that helps clarify a little for you!
(I've only set up about 10 rules so far, so I'm pretty new at it too.)
Dorothy