I am importing PAC ticket orders and have been getting "The number of seats does not match the number of contiguous seats to be imported for one or more rows. Order will be skipped".
I have checked that there were no previous seats sold as well as that the same seat was not sold twice in the order. I double checked that the quantities were correct.
It is only happening for constituent, GENERAL ADMISSION,and is only happening if there is more than 1 seat per row sold. It happens for both seated and GA. It is processing correctly for all other constituents.
Any ideas?
Hey Barbara,
You may already know this if you're a frequent importer. Are the seats in an order across multiple sections in your facility or breaks in contiguity? If you tried to buy the seats in Ticketing Order, can you buy the entire block / seat range for that order with one click on the seat map?
you may need to split those orders into individual rows per seats that are in the same section of your facility or continuous contiguity on your seat map.
Beau
Yes, the seats in the order are in multiple sections for the seated facility and the same section for the general admission facility, but each row has only seats in the same section and row and which are in a seat range.
Section - GA Row - GA Seats 75-78
Section - MRC Row - E Seats 4-5
It only does this for the constituent of General Admission ... so weird. If I give each individual seat its own row, it works.
I've used the Order Import/Export routines a lot to swap data with both other Tessitura organisations and ticket sellers (such as Ticketmaster). I always (where possible) prefer data to be supplied as a single seat per line of data.
I understand the complexities of importing orders but it can be a bit ticklish and the errors not always easy to decode/fix. But when it works, it's a wonderful thing!
Martin