Good afternoon everyone! I am pretty new to Tess. We are selling a package that we have never sold before. It is a 2-Play Flex Package. It works in Tessitura just fine. I have built the package and assigned the appropriate Keywords (I believe), but I cannot figure out how to make it appear online. I have looked through the forums and gone through the troubleshoot checklist. Any ideas?
Hi Brian,
In performance setup, have you checked the ‘Publish Web’ dates? Sometimes I forget that…
Cheers,
Kathleen
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Brian Friedrick Sent: Wednesday, October 12, 2016 2:23 PM To: Kathleen Smith Subject: [Tessitura Ticketing Forum] Package Not Showing Up Online
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Thanks Kathleen. We always leave those blank. The individual performances show up online, but the package itself does not. I have only been using Tess for about 2 months now, and have been trying to mimic what was done in the past? Is this a System Tables issue?
We figured out the issue and were able to get the package online. Now we are running into a new issue which is then the guest selects their performances from the list, they are unable to see the dates and times of the performances and also, they cannot select their own seat, despite SYOS being turned on for the package.