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Prevent Returns

Marty Jones
$organization

Is there a way to prevent returns to performances that have past? Someway to "Lock" or "Book" a performance?

Thanks,

  • $organization
    Depends on who has what access but you could just have the MOS unavailable after a specific date. We only allow returns or amendments to past concerts here under MOS "manager" it is very rare we need to amend past events but if we do make any changes then we need to run a series of reports to "finalise" the event again and pass on reports to the Finance Department.
     
     
    Brenda Fehlberg
    Box Office Coordinator
    Tasmanian Symphony Orchestra
     
    +61 3 62324450
    +61 418320792
     
    GPO Box 1450
    Hobart 7000
    -----Original Message-----
    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Marty Jones
    Sent: Thursday, 24 December 2009 8:32 AM
    To: Brenda Fehlberg
    Subject: [Tessitura Ticketing Forum] Prevent Returns

    Is there a way to prevent returns to performances that have past? Someway to "Lock" or "Book" a performance?

    Thanks,




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • Former Member
    Former Member $organization
    You can uncheck the "On Sale" checkbox for the performance in Ticketing Setup>Production Elements>Performances to lock the performance from sales and returns.
     
    Bob

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Marty Jones
    Sent: Wednesday, December 23, 2009 4:32 PM
    To: Robert Bell
    Subject: [Tessitura Ticketing Forum] Prevent Returns

    Is there a way to prevent returns to performances that have past? Someway to "Lock" or "Book" a performance?

    Thanks,




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • $organization

    Thanks Bob, didn't know that.

     

    Marty

     

  • Former Member
    Former Member $organization in reply to Marty Jones

    Using the On Sale checkbox seems to be the only reliable way to prevent returns.  If a show is still checked On Sale, someone could go into a past-date order and transact on that performance. 
    Past-date orders act as time machines so watch out!

    Mary