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Issuing Tickets Under a Different Name than the Purchaser's

Natalie Hewton-Waters
$organization

Hi,

We are having an ongoing issue and hope that someone may have an idea or solution to the problem.

We are currently selling tickets to a lottery and are frequently coming across constituents who wish to purchase a ticket in someone else's name (as a gift, surprise, etc) or with only Name 1 or Name 2 from their account appearing on the ticket.

Is there a way to direct a ticket purchased under a constituent's account to be processed under a different name during the ticketing process?

Thanks in advance!

Alberta Theatre Projects

Parents
  • $organization
    If I'm reading this question correctly, there are a couple of things you could try:
     
    For tickets purchased as a gift for someone else, you can add the gift recipient's name and address into Tessitura (we have an address type of "Gift Mailing Address" that we use for this purpose), and then in the ticket order itself, you can select an alternate address just for that one order.  Then, when you print out the tickets, the header ticket will have the Name 1 of the constituent who actually purchased the tickets, and below, the name and address of the recipient of the tickets.  For example, say Joe Schmoe calls up and wants to purchase tickets for his friend John Doe.  If you create an address for John and select that as an alternate address in the ticket order, the header will print out like this:
     
    Joe Schmoe (name 1 on the purchaser's account)
    John Doe
    123 Main Street
    Anywhere, USA  00000
     
    So it doesn't hide the purchaser's name completely, but if you're mailing the tickets (or if you regularly use window envelopes for Will Call), it's one solution.
     
    Conversely, you could set up an account for John directly, and just have Joe's address and payment info in the new account set up for John (perhaps also setting up an Association between John & Joe, so you know who the primary purchaser of the tickets is).  Depending on how/if you have your credit card Address Verification turned on, you may have to have Joe's address in John's account, but it doesn't need to be primary all the time.  In that case, any ticket purchased for John would just print out with his information, and not Joe's.
     
    One other thing we have is a custom field in the Custom Data tab in ticket orders - the field is "HABO" (Hold At Box Office), and it allows us to put in the name of an individual other than the primary constituent who will be picking up the tickets.  This custom field prints out on all of our header tickets, so when we print Will Call, we have a record of what name to actually have the tickets under.  This has proved extremely helpful over the last few years.
     
    I'm sure there are other ways to accomplish this, but I think these would all work (provided, of course, that I'm reading your question correctly).
     
    HTH
     
    Christy
     
    Christy Carlson | Senior Sales Manager | 206.443.2210 x1003| Fax: 206.443.2379
    SEATTLE REPERTORY THEATRE | www.seattlerep.org | 155 Mercer Street, PO Box 900923, Seattle, WA 98109
    In Lower Queen Anne at Seattle Center
    ON SALE NOW | Speech & Debate Jan 15-Feb 21 Jan 15-Feb 21 | Glengarry Glen Ross Feb 5-28

    Seattle Rep is closed on Mondays

    twitter.com/seattlerep | facebook.com/seattlerep | blog.seattlerep.org

    Please consider the environment before printing this e-mail 


    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Natalie Hewton-Waters
    Sent: Friday, December 18, 2009 2:40 PM
    To: Christy Carlson
    Subject: [Tessitura Ticketing Forum] Issuing Tickets Under a Different Name than the Purchaser's

    Hi,

    We are having an ongoing issue and hope that someone may have an idea or solution to the problem.

    We are currently selling tickets to a lottery and are frequently coming across constituents who wish to purchase a ticket in someone else's name (as a gift, surprise, etc) or with only Name 1 or Name 2 from their account appearing on the ticket.

    Is there a way to direct a ticket purchased under a constituent's account to be processed under a different name during the ticketing process?

    Thanks in advance!

    Alberta Theatre Projects




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Reply
  • $organization
    If I'm reading this question correctly, there are a couple of things you could try:
     
    For tickets purchased as a gift for someone else, you can add the gift recipient's name and address into Tessitura (we have an address type of "Gift Mailing Address" that we use for this purpose), and then in the ticket order itself, you can select an alternate address just for that one order.  Then, when you print out the tickets, the header ticket will have the Name 1 of the constituent who actually purchased the tickets, and below, the name and address of the recipient of the tickets.  For example, say Joe Schmoe calls up and wants to purchase tickets for his friend John Doe.  If you create an address for John and select that as an alternate address in the ticket order, the header will print out like this:
     
    Joe Schmoe (name 1 on the purchaser's account)
    John Doe
    123 Main Street
    Anywhere, USA  00000
     
    So it doesn't hide the purchaser's name completely, but if you're mailing the tickets (or if you regularly use window envelopes for Will Call), it's one solution.
     
    Conversely, you could set up an account for John directly, and just have Joe's address and payment info in the new account set up for John (perhaps also setting up an Association between John & Joe, so you know who the primary purchaser of the tickets is).  Depending on how/if you have your credit card Address Verification turned on, you may have to have Joe's address in John's account, but it doesn't need to be primary all the time.  In that case, any ticket purchased for John would just print out with his information, and not Joe's.
     
    One other thing we have is a custom field in the Custom Data tab in ticket orders - the field is "HABO" (Hold At Box Office), and it allows us to put in the name of an individual other than the primary constituent who will be picking up the tickets.  This custom field prints out on all of our header tickets, so when we print Will Call, we have a record of what name to actually have the tickets under.  This has proved extremely helpful over the last few years.
     
    I'm sure there are other ways to accomplish this, but I think these would all work (provided, of course, that I'm reading your question correctly).
     
    HTH
     
    Christy
     
    Christy Carlson | Senior Sales Manager | 206.443.2210 x1003| Fax: 206.443.2379
    SEATTLE REPERTORY THEATRE | www.seattlerep.org | 155 Mercer Street, PO Box 900923, Seattle, WA 98109
    In Lower Queen Anne at Seattle Center
    ON SALE NOW | Speech & Debate Jan 15-Feb 21 Jan 15-Feb 21 | Glengarry Glen Ross Feb 5-28

    Seattle Rep is closed on Mondays

    twitter.com/seattlerep | facebook.com/seattlerep | blog.seattlerep.org

    Please consider the environment before printing this e-mail 


    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Natalie Hewton-Waters
    Sent: Friday, December 18, 2009 2:40 PM
    To: Christy Carlson
    Subject: [Tessitura Ticketing Forum] Issuing Tickets Under a Different Name than the Purchaser's

    Hi,

    We are having an ongoing issue and hope that someone may have an idea or solution to the problem.

    We are currently selling tickets to a lottery and are frequently coming across constituents who wish to purchase a ticket in someone else's name (as a gift, surprise, etc) or with only Name 1 or Name 2 from their account appearing on the ticket.

    Is there a way to direct a ticket purchased under a constituent's account to be processed under a different name during the ticketing process?

    Thanks in advance!

    Alberta Theatre Projects




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Children
  • $organization in reply to Christy Carlson

    Hi

    There is a way to hide the purchasers name (as far as I know, haven't tested this since I first wrote our training manual so hopefully nothing's changed over the versions!). This is copied direct from our manual:

    Normal 0 MicrosoftInternetExplorer4

    This can be done as you are completing the order. For example, a customer would like tickets sent to a friend or parent, or in the case of a Corporate contact the Corporate member would like their tickets posting to their house as opposed to the company.

    Once you are ready to update your order, whether you are setting them to be posted/as collects or printing the tickets then and there, hit CTRL+G from the order screen.

    If the customer wants them sending to a different person as well as a different address, go to the Names tab (if they want the tickets to be addressed to themselves but at a different address, skip this step). Ensure the first name is set as Salutation type “Default”. Click Add on the bottom left corner and select “Alternate name” from the drop down menu. Type in the name of the person they wish the tickets to be sent to in the First Salutation box of the new record.

    Normal 0 MicrosoftInternetExplorer4

    Next click the Addresses tab, saving your changes when prompted. Click Add on the bottom left hand corner. Type in the address they wish the tickets to be sent to. Select the address Type (i.e. “Gift address”). Select the Salutation type “Alternate name”.

    Normal 0 MicrosoftInternetExplorer4

    Return to your order screen, saving the changes when prompted.

     On the top right of the order screen there is a chiclet marked Alt Adr: – set this to “Yes”. A pop up box will appear with the various addresses attached to the account – click on the address you want and then click OK.

    Now, when you print the ticket, the header will print with this alternate name (if different) and address. This will also be the case when the batch is printed – AS LONG AS THE ALT ADR FIELD IS NOT CHANGED BACK TO “NO” IN THE INTERIM PERIOD.

    If in future you wish to reprint these tickets, the Alt Adr will remain set as “Yes” when you load the order unless you change it back to “No”, so be sure if you ever send reprints out to check which address the customer would like them posting to.

     

    Hope that's helpful - do let me know if you find it isn't working!

    Siobhan

     

     

     



    [edited by: Siobhan Bennetts at 3:53 (GMT -6) on 21 Dec 2009]