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Return Fees

Marty Jones
$organization

I am just confirming that when we want to return a couple tickets and the per seat fees, that the only way to do this is to adjust current fee to $0 and the add some type of user define fee to account for those seats that were not returned?

Thanks,

Marty

  • $organization
    Marty,
     
    This is correct.
     
    We have standard user-defined fees for just this purpose:  Single Adjustment Fee (to adjust single ticket fees) and Sub Adjustment Fee (to adjust subscription fees).  This has worked well for us in the past when we encounter the situation you're describing.
     
    Christy
     
    Christy Carlson | Senior Sales Manager | 206.443.2210 x1003| Fax: 206.443.2379
    SEATTLE REPERTORY THEATRE | www.seattlerep.org | 155 Mercer Street, PO Box 900923, Seattle, WA 98109
    In Lower Queen Anne at Seattle Center
    ON SALE NOW | Speech & Debate Jan 15-Feb 21 Jan 15-Feb 21 | Glengarry Glen Ross Feb 5-28

    Seattle Rep is closed on Mondays

    twitter.com/seattlerep | facebook.com/seattlerep | blog.seattlerep.org

    Please consider the environment before printing this e-mail 


    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Marty Jones
    Sent: Friday, December 18, 2009 11:20 AM
    To: Christy Carlson
    Subject: [Tessitura Ticketing Forum] Return Fees

    I am just confirming that when we want to return a couple tickets and the per seat fees, that the only way to do this is to adjust current fee to $0 and the add some type of user define fee to account for those seats that were not returned?

    Thanks,

    Marty




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • $organization in reply to Christy Carlson

    Thank you Christy, I think we will also go this route.

     

    Marty

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Christy Carlson
    Sent: Friday, December 18, 2009 1:30 PM
    To: Martin A. Jones
    Subject: RE: [Tessitura Ticketing Forum] Return Fees

     

    Marty,

     

    This is correct.

     

    We have standard user-defined fees for just this purpose:  Single Adjustment Fee (to adjust single ticket fees) and Sub Adjustment Fee (to adjust subscription fees).  This has worked well for us in the past when we encounter the situation you're describing.

     

    Christy

     

    Christy Carlson | Senior Sales Manager | 206.443.2210 x1003| Fax: 206.443.2379
    SEATTLE REPERTORY THEATRE | www.seattlerep.org | 155 Mercer Street, PO Box 900923, Seattle, WA 98109
    In Lower Queen Anne at Seattle Center
    ON SALE NOW     | Speech & Debate Jan 15-Feb 21 Jan 15-Feb 21 | Glengarry Glen Ross Feb 5-28

    Seattle Rep is closed on Mondays

    twitter.com/seattlerep | facebook.com/seattlerep | blog.seattlerep.org

     

    Please consider the environment before printing this e-mail 

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Marty Jones
    Sent: Friday, December 18, 2009 11:20 AM
    To: Christy Carlson
    Subject: [Tessitura Ticketing Forum] Return Fees

    I am just confirming that when we want to return a couple tickets and the per seat fees, that the only way to do this is to adjust current fee to $0 and the add some type of user define fee to account for those seats that were not returned?

    Thanks,

    Marty




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!