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Agent Invoice Report Query

James Broderick
$organization

Hi Everyone,

We have a query about an Agent Invoice report we use. We have the issue that if a mistake is made when adding the payment method, having changed it to the correct method retrospectively, it is still showing in our report when we don't want it to. Effectively showing tickets allocated to a different agent and the error on our part.

We have tried reversing the payment separately and then adding in the correct method, but this does not take the offending orders out of the report. We have also tried deleting the whole order and booking everything in again. This however still shows the erroneous order in the report as well.

I was wondering if anybody who allocates tickets to agents might have their own reports they use to Invoice their various Agent customers? If so, is anybody able to share their magic? Or does anybody have another suggestion that may help us rectify this?

Many thanks,

James & Melanie

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  • $organization
    Ben Dart from Sadler's Wells is great on this front (he's not on this group, though). He's presenting on their processes in the Future Finance session at TEC16: don't miss it, it's pretty amazing.

    Maybe drop him a line?

    C.//
    X.

    On 16 Sep 2016, at 18:40, James Broderick <bounce-jamesbroderick4624@tessituranetwork.com> wrote:

    Hi Everyone,

    We have a query about an Agent Invoice report we use. We have the issue that if a mistake is made when adding the payment method, having changed it to the correct method retrospectively, it is still showing in our report when we don't want it to. Effectively showing tickets allocated to a different agent and the error on our part.

    We have tried reversing the payment separately and then adding in the correct method, but this does not take the offending orders out of the report. We have also tried deleting the whole order and booking everything in again. This however still shows the erroneous order in the report as well.

    I was wondering if anybody who allocates tickets to agents might have their own reports they use to Invoice their various Agent customers? If so, is anybody able to share their magic? Or does anybody have another suggestion that may help us rectify this?

    Many thanks,

    James & Melanie




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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  • $organization
    Ben Dart from Sadler's Wells is great on this front (he's not on this group, though). He's presenting on their processes in the Future Finance session at TEC16: don't miss it, it's pretty amazing.

    Maybe drop him a line?

    C.//
    X.

    On 16 Sep 2016, at 18:40, James Broderick <bounce-jamesbroderick4624@tessituranetwork.com> wrote:

    Hi Everyone,

    We have a query about an Agent Invoice report we use. We have the issue that if a mistake is made when adding the payment method, having changed it to the correct method retrospectively, it is still showing in our report when we don't want it to. Effectively showing tickets allocated to a different agent and the error on our part.

    We have tried reversing the payment separately and then adding in the correct method, but this does not take the offending orders out of the report. We have also tried deleting the whole order and booking everything in again. This however still shows the erroneous order in the report as well.

    I was wondering if anybody who allocates tickets to agents might have their own reports they use to Invoice their various Agent customers? If so, is anybody able to share their magic? Or does anybody have another suggestion that may help us rectify this?

    Many thanks,

    James & Melanie




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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