We have some events coming up that are general admission. I have set up a new facility and assigned rows/seats (as the documentation suggests) and checked the GA indicator box. My problem is that online, the row and seat number is showing up so it appears that the purchaser has a reserved seat. Anyone know a way around this?
I'm getting ready to have to setup this same thing next week. Would love to know how other organizations are dealing with this. We are a TNEW client.
Thanks,
Daniel Williams
Hello Tracey,
It depends some on the page in TNEW (assuming you're a TNEW user). We run most of our ticketing as general admission. On the seat selection page customer only need to select a zone and price, but still get the seat information on the Cart pages.
You can adjust this with custom work.
I've played with some work-arounds through the auxiliary purchase path, but as far as I know this is currently custom work to remove.
Warm Regards,
Andrea