ADA compliance with lots of price zones

The way we see this is all levels must have an accessible seating available.  However not all prices have to.  Our Orchestra level has many prices however the Wheelchair and companion spaces are the lowest price on that level.  No one will complain that they want to pay more.

Our cheapest seats are Balcony and there is no accessible seating in the Balcony 6^th floor, so when someone request Balcony wheelchair and a companion, we charge the 6^th floor price and place them in 5^th floor, an accessible area that is a one upgrade level. We do not move them from Balcony 6^th floor to Orchestra 1^st floor, unless the 5^th floor is sold out.

This does cover the requirements for availability and pricing.

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From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Nick Reilingh
Sent: Wednesday, July 6, 2016 4:36 PM
To: M. Jane Orosco <jorosco@houstongrandopera.org>
Subject: [Tessitura Ticketing Forum] ADA compliance with lots of price zones

My current understanding of the ADA rules are that all price categories available to the general public must be made available to those with accessible seating needs (See ADA 2010 Revised Requirements: Ticket Prices).

I wonder how those organizations with dozens of different price zones in your hall handle this requirement. If you put every row in a different price zone, certainly there are not accessible seats in every single row of the theater, are there?

You could perhaps zone your accessible seats as two-per-price-zone, which I think would meet the letter of the regulations presuming you had twice as many accessible seats as you did price zones, but is anyone actually doing this?

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The way we see this is all levels must have an accessible seating available.  However not all prices have to.  Our Orchestra level has many prices however the Wheelchair and companion spaces are the lowest price on that level.  No one will complain that they want to pay more.

Our cheapest seats are Balcony and there is no accessible seating in the Balcony 6^th floor, so when someone request Balcony wheelchair and a companion, we charge the 6^th floor price and place them in 5^th floor, an accessible area that is a one upgrade level. We do not move them from Balcony 6^th floor to Orchestra 1^st floor, unless the 5^th floor is sold out.

This does cover the requirements for availability and pricing.

This message is confidential. It may also be privileged or otherwise protected by work product immunity or other legal rules. If you have received it by mistake, please let us know by e-mail reply and delete it from your system; you may not copy this message or disclose its contents to anyone. The integrity and security of this message cannot be guaranteed on the Internet.

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Nick Reilingh
Sent: Wednesday, July 6, 2016 4:36 PM
To: M. Jane Orosco <jorosco@houstongrandopera.org>
Subject: [Tessitura Ticketing Forum] ADA compliance with lots of price zones

My current understanding of the ADA rules are that all price categories available to the general public must be made available to those with accessible seating needs (See ADA 2010 Revised Requirements: Ticket Prices).

I wonder how those organizations with dozens of different price zones in your hall handle this requirement. If you put every row in a different price zone, certainly there are not accessible seats in every single row of the theater, are there?

You could perhaps zone your accessible seats as two-per-price-zone, which I think would meet the letter of the regulations presuming you had twice as many accessible seats as you did price zones, but is anyone actually doing this?

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!