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Email address not associated with print at home order

Grant Offermann
$organization

Hi all,

Has anyone ever seen the following message when trying to save a print at home order?  

A print at home delivery method has been selected, but there is no email address associated with the order.  Please select an email address or change the delivery method.

This has happened a few times and the customers have a valid primary email address.  We can work around this by saving it as HABO shipping method, then reloading the order and changing it to print at home and saving again.

Thanks!

Parents
  • $organization

    That was what I was thinking. I believe we have had that same issue if, like you mentioned the patron’s account was created or updated after the order’s creation.

     

    Dani Meister

    Manager, Ticketing and Sales

    Balboa Park Cultural Partnership

    1549 El Prado, Suite 2

    San Diego, CA 92101

    dani.meister@bpcp.org

    Office: (619) 232-7502 x1208

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Grant Offermann
    Sent: Friday, July 01, 2016 10:55 AM
    To: dani.meister@bpcp.org
    Subject: RE: [Tessitura Ticketing Forum] Email address not associated with print at home order

     

    That's a good question.  We'll keep an eye on it.  I bet they are adding to the cart, then creating the record or email address.  I suppose PAH need a valid email address before you seat the order?

    From: Dani Meister <bounce-danimeister2373@tessituranetwork.com>
    Sent: 7/1/2016 5:16:27 PM

    Is the email address for the account entered before or after the order has been created?

     

    Dani Meister

    Manager, Ticketing and Sales

    Balboa Park Cultural Partnership

    1549 El Prado, Suite 2

    San Diego, CA 92101

    dani.meister@bpcp.org

    Office: (619) 232-7502 x1208

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Grant Offermann
    Sent: Friday, July 01, 2016 10:02 AM
    To: dani.meister@bpcp.org
    Subject: [Tessitura Ticketing Forum] Email address not associated with print at home order

     

    Hi all,

    Has anyone ever seen the following message when trying to save a print at home order?  

    A print at home delivery method has been selected, but there is no email address associated with the order.  Please select an email address or change the delivery method.

    This has happened a few times and the customers have a valid primary email address.  We can work around this by saving it as HABO shipping method, then reloading the order and changing it to print at home and saving again.

    Thanks!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • $organization

    That was what I was thinking. I believe we have had that same issue if, like you mentioned the patron’s account was created or updated after the order’s creation.

     

    Dani Meister

    Manager, Ticketing and Sales

    Balboa Park Cultural Partnership

    1549 El Prado, Suite 2

    San Diego, CA 92101

    dani.meister@bpcp.org

    Office: (619) 232-7502 x1208

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Grant Offermann
    Sent: Friday, July 01, 2016 10:55 AM
    To: dani.meister@bpcp.org
    Subject: RE: [Tessitura Ticketing Forum] Email address not associated with print at home order

     

    That's a good question.  We'll keep an eye on it.  I bet they are adding to the cart, then creating the record or email address.  I suppose PAH need a valid email address before you seat the order?

    From: Dani Meister <bounce-danimeister2373@tessituranetwork.com>
    Sent: 7/1/2016 5:16:27 PM

    Is the email address for the account entered before or after the order has been created?

     

    Dani Meister

    Manager, Ticketing and Sales

    Balboa Park Cultural Partnership

    1549 El Prado, Suite 2

    San Diego, CA 92101

    dani.meister@bpcp.org

    Office: (619) 232-7502 x1208

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Grant Offermann
    Sent: Friday, July 01, 2016 10:02 AM
    To: dani.meister@bpcp.org
    Subject: [Tessitura Ticketing Forum] Email address not associated with print at home order

     

    Hi all,

    Has anyone ever seen the following message when trying to save a print at home order?  

    A print at home delivery method has been selected, but there is no email address associated with the order.  Please select an email address or change the delivery method.

    This has happened a few times and the customers have a valid primary email address.  We can work around this by saving it as HABO shipping method, then reloading the order and changing it to print at home and saving again.

    Thanks!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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