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Paying off an invoice with check

Lisa Gendell
$organization

I partially paid a few invoices via check and realized I have to void entire payment. Is there a way to reverse the check payments and put the tickets back to unpaid invoice?  

  • $organization

    I don't think you can "unpay" an invoice. You might actually have to go back into the ticket orders module with the constituent in question and "refund" the check there while creating a NEW invoice for the amount. The new invoice + the partially-paid invoice would equal the value of the original invoice.

  • $organization

    Nick is correct. We go through this every now and then when paying off third party seller invoices and someone neglects to override fees so when the check arrives it is less than the invoice.  I've found the cleanest way for the box office and finance is to refund the invoice / check entirely and start over.  That way finance isn't trying to understand the difference between two transactions. 

  • $organization

    That sounds right. I actually want to refund the entire amount of the check and then re-buy the tickets via invoice. I will then get a new check with the correct amount.

     

    Thanks for your help.

    Lisa

     

    Lisa Gendell

    Box Office Manager

    The Joyce Theater Foundation, Inc.

    175 Eighth Avenue  New York, NY 10011

    T 212 691 9740 ext 255  |  F 212 691-9753

    lgendell@joyce.org  |  joyce.org

     

    GET CLOSER TO DANCE

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Nick Reilingh
    Sent: Monday, June 13, 2016 4:04 PM
    To: Lisa Gendell <lgendell@joyce.org>
    Subject: Re: [Tessitura Ticketing Forum] Paying off an invoice with check

     

    I don't think you can "unpay" an invoice. You might actually have to go back into the ticket orders module with the constituent in question and "refund" the check there while creating a NEW invoice for the amount. The new invoice + the partially-paid invoice would equal the value of the original invoice.

    From: Lisa Gendell <bounce-lisagendell8075@tessituranetwork.com>
    Sent: 6/13/2016 3:25:06 PM

    I partially paid a few invoices via check and realized I have to void entire payment. Is there a way to reverse the check payments and put the tickets back to unpaid invoice?  




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    Thank you!

     

    Lisa Gendell

    Box Office Manager

    The Joyce Theater Foundation, Inc.

    175 Eighth Avenue  New York, NY 10011

    T 212 691 9740 ext 255  |  F 212 691-9753

    lgendell@joyce.org  |  joyce.org

     

    GET CLOSER TO DANCE

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Michelle Wiesel
    Sent: Monday, June 13, 2016 4:41 PM
    To: Lisa Gendell <lgendell@joyce.org>
    Subject: Re: [Tessitura Ticketing Forum] Paying off an invoice with check

     

    Nick is correct. We go through this every now and then when paying off third party seller invoices and someone neglects to override fees so when the check arrives it is less than the invoice.  I've found the cleanest way for the box office and finance is to refund the invoice / check entirely and start over.  That way finance isn't trying to understand the difference between two transactions. 

    From: Lisa Gendell <bounce-lisagendell8075@tessituranetwork.com>
    Sent: 6/13/2016 3:25:06 PM

    I partially paid a few invoices via check and realized I have to void entire payment. Is there a way to reverse the check payments and put the tickets back to unpaid invoice?  




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!