Hi there!
I am trying to find a way to quickly find out if a ticket has been scanned in/ attended based on the input of just the ticket number. I know I could load up an order and dig around the order history, but that can take some time if there are quite a few line items.
I tried to locate a line item within lists/reports to input an unique ticket number that will determine the last activity of the ticket (reserved, payment paid, attended, etc.). However, I don't see an option to select ticket number.
Any thoughts?
Thanks!
Joe
Hi Joe,
I know you don't want to have to look in an order but....it's actually really quite easy. If you go to the order search screen from the order entry screen (as simple as hitting control O), in the upper right corner there is a radio dial for ticket. You could enter the ticket number there and the order this is associated to will come up. You don't even have to load the order. If you highlight the row of the order and click details in the bottom right corner, the order will open in a pop-up window. Once in the order just click the history tab and all history for that order populates (including showing you if the ticket attended). If you wanted, you could sort all the history information by ticket number so you could see all history for that specific ticket if you wanted.
I know that's doing what you didn't want to do, but in reality, it's not that cumbersome and gets quite quick once you get used to it.
Chris Cuhel
The 5th Avenue Theatre
Thanks, Chris! I appreciate the response!
I didn't realize you can search for a ticket number that way, so it was great to learn something new! I am still hopeful that there maybe an alternate way only because some of our orders can be as many as 300 tickets so its just a lot to sift through if its during a curtain.
Joe, are these GA events at which you are looking? Because the seat map can be used easily enough when in the order (finding the order as Chris described above, and you can also find the exact seat associated with that ticket number that way as well). The "Seat Types" tab will show a dark green for all issued tickets while the "Holds" tab will show the neon green colour of scanned in tickets. Obviously this would be more difficult with a GA event, but it might be easier than scrolling through the history tab for larger orders.
Also, If the intent is to take the ticket number and eventually have that ticket marked as scanned in, you could go to Season Manager - Record Attendance and enter that ticket number. That would return an error message if the ticket was already scanned in as attended. The downside there is that it would mark it as attended if it was not already.
Another option is the Attendance by Performance canned report in Tessitura. You could run it for the specific show you wanted and have it show constituent details. It looks like the constituent data is sorted alphabetically. You can have the report show attended and not attended seats. What's really nice is you can even click on the constituent and be brought to their record. The only downfall to this report is it's written in Infomaker so you can't sort columns. However, if you make this report an SSRS report, you could then sort the not attended column and show only records for that show that have unattended seats.