3rd Party Ticketing Logistics

The Open Space Conversations at TLCC 2016 would give you a great opportunity to get this topic on the TLCC 2016 agenda. Sessions for the Open Space discussions will be arranged on Sunday afternoon.

--Tom Brown
Business Analytics mgr

Brooklyn Academy of Music BAM
Peter J. Sharp Building
30 Lafayette Ave
Brooklyn, NY 11217

www.BAM.org

Tbrown@bam.org
718-724-8135



On Sun, Jun 19, 2016 at 7:54 PM, Beau Vigushin wrote:

Hey Anne!

We have a vision to implement PAHT / digital tickets for our audience and make this service available no matter which agency or other licensee they purchase through (whether it be us, an external agency or a resident company that is also a Tessitura Licensee).

We are in the process of exploring how best to achieve this and a possible option for us is to build an automated data import utility that expands the concept of the current Order Import Utility to meet our requirements. This also means that a unique barcode number would be imported for each ticket that our N-Scan license could recognize.

Will you be at TLCC in August? Would be great to discuss this further with you.

Beau @ Arts Centre Melbourne
From: Anne Schleigh
Sent: 6/6/2016 11:44:00 AM

Hello!

We are currently examining how to better handle 3rd-party ticketing with our programming partners who also sell tickets for co-sponsored events held at our venue (a Museum with 2 theaters inside). In our previous ticketing arrangement, we did not allow outside tickets to be used for entry (i.e. if the 3rd party offered printed tickets or a variation thereof, those ticket holders still had to present their name at our box office to obtain their tickets on our venue ticket stock after being cross-checked with an order list). We did not have a Print-At-Home option in our system at that time, however some of our 3rd party partners did, so we would frequently have program attendees arriving with a variety of order confirmations, tickets, PAH, tickets on phones, etc. which would cause considerable confusion for all involved.

Depending on the 3rd party's system (which varies greatly from partner to partner), the information which they collect, and our need to be able to scan an N-Scan barcode at our venue, we are inclined to use some method of importing their customers/order data, and we would subsequently create Tessitura orders that could be sent out via our method of Print-At-Home email. We do want to continue with the following protocols that hopefully will make the process easier:

* Cutting off 3rd party sales at a pre-determined date far enough out from the event so as to allow importation of that data into our system
* We are currently utilizing a General Admission style house, so we do not have to match actual seat locations
* The number of tickets being sold by the 3rd party is agreed upon in advance of any sales by either side, so as to hold that number of seats in reserve for their sales



Has anyone worked with a similar 3rd party arrangement, and if so, what solutions did you find that best served your venue, the 3rd party, and the customer? If your venue issued a ticket or PAH ticket, what steps did you take to keep that process as smooth as possible with inquiries regarding the initial sale through the 3rd party?

Any insights or recommendations would be welcome, and I look forward to hearing what our fellow Tessiturians have to share!

Thanks,

Anne Schleigh

Assistant Operations Manager

Museum of Fine Arts Boston







This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

The Open Space Conversations at TLCC 2016 would give you a great opportunity to get this topic on the TLCC 2016 agenda. Sessions for the Open Space discussions will be arranged on Sunday afternoon.

--Tom Brown
Business Analytics mgr

Brooklyn Academy of Music BAM
Peter J. Sharp Building
30 Lafayette Ave
Brooklyn, NY 11217

www.BAM.org

Tbrown@bam.org
718-724-8135



On Sun, Jun 19, 2016 at 7:54 PM, Beau Vigushin wrote:

Hey Anne!

We have a vision to implement PAHT / digital tickets for our audience and make this service available no matter which agency or other licensee they purchase through (whether it be us, an external agency or a resident company that is also a Tessitura Licensee).

We are in the process of exploring how best to achieve this and a possible option for us is to build an automated data import utility that expands the concept of the current Order Import Utility to meet our requirements. This also means that a unique barcode number would be imported for each ticket that our N-Scan license could recognize.

Will you be at TLCC in August? Would be great to discuss this further with you.

Beau @ Arts Centre Melbourne
From: Anne Schleigh
Sent: 6/6/2016 11:44:00 AM

Hello!

We are currently examining how to better handle 3rd-party ticketing with our programming partners who also sell tickets for co-sponsored events held at our venue (a Museum with 2 theaters inside). In our previous ticketing arrangement, we did not allow outside tickets to be used for entry (i.e. if the 3rd party offered printed tickets or a variation thereof, those ticket holders still had to present their name at our box office to obtain their tickets on our venue ticket stock after being cross-checked with an order list). We did not have a Print-At-Home option in our system at that time, however some of our 3rd party partners did, so we would frequently have program attendees arriving with a variety of order confirmations, tickets, PAH, tickets on phones, etc. which would cause considerable confusion for all involved.

Depending on the 3rd party's system (which varies greatly from partner to partner), the information which they collect, and our need to be able to scan an N-Scan barcode at our venue, we are inclined to use some method of importing their customers/order data, and we would subsequently create Tessitura orders that could be sent out via our method of Print-At-Home email. We do want to continue with the following protocols that hopefully will make the process easier:

* Cutting off 3rd party sales at a pre-determined date far enough out from the event so as to allow importation of that data into our system
* We are currently utilizing a General Admission style house, so we do not have to match actual seat locations
* The number of tickets being sold by the 3rd party is agreed upon in advance of any sales by either side, so as to hold that number of seats in reserve for their sales



Has anyone worked with a similar 3rd party arrangement, and if so, what solutions did you find that best served your venue, the 3rd party, and the customer? If your venue issued a ticket or PAH ticket, what steps did you take to keep that process as smooth as possible with inquiries regarding the initial sale through the 3rd party?

Any insights or recommendations would be welcome, and I look forward to hearing what our fellow Tessiturians have to share!

Thanks,

Anne Schleigh

Assistant Operations Manager

Museum of Fine Arts Boston







This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Hi Tom and Beau!

Yes, I will be at TLCC2016 - and aim to see if this is something that may be of interest for the Open Discussions - so hope to meet both of you there!

Beau - i like the idea of an import utility that could be tweaked for the data requirements - as we do partner with a few folks who are using Tess and would potentially have their customer data in a similar format already.  We would still have some partners whose data may not work for this kind of import (we do all of this manually, as we did historically in our old system as well), so anything utility-wise would be an improvement there.

Thanks,

Anne