Hello,
We are new to Tessitura and are going to be going Live soon. We currently have the ability to print serialized coupons with coupon codes that correspond to what the coupon is valid for out of our legacy system. We currently use them for comp vouchers. The coupon code corresponds to what performances the coupon is valid for and the coupon number lets us track how many of them are used. They are not tied to a customer account until they are recorded as being used. Currently we print these out of our legacy system and need to have a plan to be able to print and track them once we move to Tess as our development department uses these quite often. Has anyone encountered this before and if so how to do replicate this functionality from Tess?
Thanks,Daniel
Box Office ManagerFlat Rock Playhouse2661 Greenville HwyFlat Rock, NC 28731Phone: (828)693-3893
You could create events specific to each show that are for your comp vouchers. That way you can control who "sells" the vouchers and such. Concurrently, you can create a ticket design that puts the ticket number on the ticket as a means of security. Another perk of this is you could "sell" vouchers to organizations/people/businesses that you might distribute them so you can track the benefit of this offer.
As for tracking the use of the vouchers, there are a couple ways you can do this. You could do a ticket exchange where the voucher is exchanged out of it's performance and then actual tickets are sold for the performance the patron wants. That would give you tracking on each order. The downside to this; once you exchange the vouchers out of their respective performance, they literally don't exist there any more (the seats they occupied would show as available). Some organizations will put a layered hold that is only breakable by certain people on all seats so that once they are exchanged, they can't be sold again.
The other option would be to use the ticket number that prints on the voucher and manually mark the voucher as "attended" in Tessitura. This would allow you to track the use of the voucher without physically exchanging the tickets. This would require an added step of manually marking the vouchers as "attended". You could then use the attendance by performance report to see how many vouchers were printed and how many were "attended" or used. If you wanted to get super fancy, you could have barcodes print on the vouchers and use NSCAN scanners in the box office to scan the voucher as attended. That may take a little creativity but should be doable. That would then negate the need to manually type the ticket number in Tessitura to mark the voucher as used.
Those are two ways I can think of managing your comp vouchers in Tessitura.