Comp Request Management/Craziness

Our policy is that staff get two comps per production (we’re a producing house), and artists/designers/actors get two comps to their production.  If they need to change something around after they receive their comps, they usually go to box office, but this is pretty rare.  If someone has used their allotted comps, they can ‘fly standby’ to any other show- meaning, they make themselves known to house management on the night, and if there are no-shows, they slip into those seats.  And Development handle their own comps, so box office doesn’t have to worry about that. 

It works well for us, but I think we’d do things a lot differently if we were a presenting/hire venue.

Cheers,

Kathleen

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Michelle Wiesel
Sent: Friday, May 20, 2016 1:36 AM
To: Kathleen Smith
Subject: [Tessitura Ticketing Forum] Comp Request Management/Craziness

Hi everyone!

After a brutal day of receiving 60+ e-mails for comp requests (company, executive, marketing, development, etc) I thought, I'd love to know how other organizations manage this.  It took two of us three hours to manage changes, switches from one name to another, did the company go over contracted comps etc.

I've been in ticketing a long time and we end up in this pickle every season. There must be someway to contain it.

How does everyone manage:

Comp requests

Comp changes / updates. Do you have a strict policy with company management, etc? Cut off times?

I've built a help desk through Spiceworks where requests "should" come through directly to the box office.  Currently all things tickets, go through our Marketing Director who approves all things tickets, then CCs me. If there's a question involved back to the requester this can result in 4 to 10 additional e-mails for this one request! The labor hours it's eating up are frightening.  

I would love to know how others manage.

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Our policy is that staff get two comps per production (we’re a producing house), and artists/designers/actors get two comps to their production.  If they need to change something around after they receive their comps, they usually go to box office, but this is pretty rare.  If someone has used their allotted comps, they can ‘fly standby’ to any other show- meaning, they make themselves known to house management on the night, and if there are no-shows, they slip into those seats.  And Development handle their own comps, so box office doesn’t have to worry about that. 

It works well for us, but I think we’d do things a lot differently if we were a presenting/hire venue.

Cheers,

Kathleen

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Michelle Wiesel
Sent: Friday, May 20, 2016 1:36 AM
To: Kathleen Smith
Subject: [Tessitura Ticketing Forum] Comp Request Management/Craziness

Hi everyone!

After a brutal day of receiving 60+ e-mails for comp requests (company, executive, marketing, development, etc) I thought, I'd love to know how other organizations manage this.  It took two of us three hours to manage changes, switches from one name to another, did the company go over contracted comps etc.

I've been in ticketing a long time and we end up in this pickle every season. There must be someway to contain it.

How does everyone manage:

Comp requests

Comp changes / updates. Do you have a strict policy with company management, etc? Cut off times?

I've built a help desk through Spiceworks where requests "should" come through directly to the box office.  Currently all things tickets, go through our Marketing Director who approves all things tickets, then CCs me. If there's a question involved back to the requester this can result in 4 to 10 additional e-mails for this one request! The labor hours it's eating up are frightening.  

I would love to know how others manage.

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!