When processing rollovers for one of our series it will only rollover one order when there should be at least 20 orders. Then when we checked it says the rollover report hasn't even been run, but between my boss and I we have run it at least 20 times. The other orders on the report come back seated with an "E" whereas the one order that rolled over has a "Y."
Has anyone else had this issue? HELP.
Hi Tess -
I'd definitely open a support ticket up for this one. Most likely it is just one of the many options hasn't been set correctly and support can help you figure that out!
Cheers,
Heather