Hello!
We have a new situation this year for subscriptions and I'm wondering if anyone else processes this way.
We have only flex packages = no one really ever has the same seats. We follow a renewal hirrearchy to guarantee VVIPs get their seats, etc. Typically all renwing sub orders are held until the deadline, then seated and charged. Then new subs, etc.
This season Finance wants everyone charged when they place their orders. We can't seat subs until we have all renewals because we do not do fixed packages. You see the challenge yes?
Anyone else process this way? Do you have a fantastically creative idea you've arrived at?
My thoughts:
Purchase a gift certificate for each subscriber then when seated, pay with the gift certificate.
Charge outside of Tessitura on a virtual terminal, print the receipt, staple to a paper order and then create a special payment method in Tessitura that Finance will have to deal with later.They'll receive lump sums into a special GL that they'll have to manage later. Not good.
I would be forever grateful for any insight!
Michelle
Michelle, This sounds a little like our "flex pass". Essentially we sell them into a fixed seat dummy package with the same number of dummy perfs as they will be using. So a 6 play flex pass is a seated package with 6 dummy perfs- each one at the same price as the tickets that they will be using in our real season. Then when they are ready to book their dates, we exchange their dummy ticket for an even exchange on their real performance. Could something like that work? Janna Sent from my iPhone On May 4, 2016, at 1:41 AM, Michelle Wiesel <bounce-michellewiesel7133@tessituranetwork.com> wrote: Hello! We have a new situation this year for subscriptions and I'm wondering if anyone else processes this way. We have only flex packages = no one really ever has the same seats. We follow a renewal hirrearchy to guarantee VVIPs get their seats, etc. Typically all renwing sub orders are held until the deadline, then seated and charged. Then new subs, etc. This season Finance wants everyone charged when they place their orders. We can't seat subs until we have all renewals because we do not do fixed packages. You see the challenge yes? Anyone else process this way? Do you have a fantastically creative idea you've arrived at? My thoughts: Purchase a gift certificate for each subscriber then when seated, pay with the gift certificate. Charge outside of Tessitura on a virtual terminal, print the receipt, staple to a paper order and then create a special payment method in Tessitura that Finance will have to deal with later.They'll receive lump sums into a special GL that they'll have to manage later. Not good. I would be forever grateful for any insight! Michelle This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you! This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Hello! We have a new situation this year for subscriptions and I'm wondering if anyone else processes this way. We have only flex packages = no one really ever has the same seats. We follow a renewal hirrearchy to guarantee VVIPs get their seats, etc. Typically all renwing sub orders are held until the deadline, then seated and charged. Then new subs, etc. This season Finance wants everyone charged when they place their orders. We can't seat subs until we have all renewals because we do not do fixed packages. You see the challenge yes? Anyone else process this way? Do you have a fantastically creative idea you've arrived at? My thoughts: Purchase a gift certificate for each subscriber then when seated, pay with the gift certificate. Charge outside of Tessitura on a virtual terminal, print the receipt, staple to a paper order and then create a special payment method in Tessitura that Finance will have to deal with later.They'll receive lump sums into a special GL that they'll have to manage later. Not good. I would be forever grateful for any insight! Michelle This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
We are setup similar to Amy's organization where we allow them to select the performance night, price zone & # of tickets and payment is due at the time the order is placed. We allow our sub & web sub MOS to be paid unseated and then track seating requests through CSIs and use Categories and order dates for the seating process.
Hi Jennifer:
Thank you! We decided for all of our subscriptions save one to go with the wonderful structure you work with along with Amy's. Our only drawback is we do not currently have CSIs so it looks like I'll have a lot of manual work to do in Excel with pulling package reports, sorting by purchase date time then running against other lists to pull donors, etc as we do not have the development module either.
Our sales associates are forever grateful as well because the order process is moving along so smoothly!
Many, many thanks!