We've had a situation this weekend where the scanners appear to be working but the number recorded as having attended in Tessitura is far below what staff who were at the performance observed. We're on N-Scan 5.31.
Has anyone else ever experienced this oddity before?
Many thanks,
Tanya Hoffmann
Kennedy Center.
Unknown said: We've had a situation this weekend where the scanners appear to be working but the number recorded as having attended in Tessitura is far below what staff who were at the performance observed. We're on N-Scan 5.31. Has anyone else ever experienced this oddity before?
There's a patch for v5.31 related to attendance taht we had to install at one point re: something that sounds very much like your issue. Please take a look at solution 77 on TASK -> Version Upgrades & Patches.