• Replies 9 replies
  • Subscribers 414 subscribers
  • Views 73 views
  • Users 0 members are here
Related

TR_RECEIPT_SETTINGS?

Adria Gunter
$organization

I don't see this table in the system tables. I need to set the receipt settings for TRBO. Does anyone else have this problem? What's the solution? 

 

Thanks. 

Parents
  • $organization

    We’ve been on 12.5.1 since December and have only recently begun testing and configuring TRBO.  We have most functions working including purchases of comp tickets EXCEPT receipt printing – both printed and emailed.

     

    Couple of lessons we’ve learned from our experience to date:

    ·         Apply HF8 to server and device to address TRBO app hanging during transactions

    ·         Time zone must be set on device. We had our tablets configured for correct date/time but not time zone which resulted in all user groups other than Sys Admin groups being unable to login to the app

     

     

    Susie Terada
    Director of Constituent Information Management

    San Francisco Museum of Modern Art
    Open May 14, 2016
    Tickets available at sfmoma.org

    415.357.4133
    sterada@SFMOMA.org

    This message, together with any and all attachments, is intended only for the use of the recipient(s) named above. It may contain information that is privileged and confidential. If you are not the intended recipient, you may not review, copy or distribute this communication. If you have received this communication in error, please notify the original sender by email and delete the message, along with any attachments.

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Adria Gunter
    Sent: Wednesday, May 04, 2016 8:00 AM
    To: Susie Terada <sterada@SFMOMA.org>
    Subject: Re: [Tessitura Ticketing Forum] TR_RECEIPT_SETTINGS?

     

    What we were told was the TRBO we have is BETA. On after upgrading to Tessitura v. 12.5.1 do you get the receipt and multiple payment method functions. We just upgraded Monday so I haven't tested any of these things. I never would have known what was happening if I hadn't put in the ticket. I don't remember seeing BETA mentioned in any of the TRBO documentation. 

     

    This was the last communication from the Help Desk:

     

    I wanted to summarize the communication we had today in this ticket in order to keep all the details together in one place.

    Because your Tessitura database is version 12.5.0, your version of TRBO is the BETA release.   The General Release of TRBO is included in the 12.5.1 version of Tessitura. Unfortunately, there are some defects in the BETA version of TRBO, including emailing of receipts and completing purchases of comp tickets.  These defects have been resolved in the General release of TRBO, but it requires that your database is running Tessitura version 12.5.1.  

     

    On Tue, May 3, 2016 at 4:33 PM, Susie Terada <bounce-susieterada5892@tessituranetwork.com> wrote:

    Hi Adria,

    Would love to know how you resolved the sending of TRBO receipts. We are having the same issue. Thank you.

     

    From: Adria Gunter <bounce-adriagunter1034@tessituranetwork.com>
    Sent: 3/31/2016 11:20:30 AM

    Chris, 

    I'm having trouble with the receipt actually sending. I put in the email address that we are using as the Email From Address and Ticket Email From Address set. Do you know if there's any other place in Tess to activate the receipt? 



    --
    View this message online at http://www.tessituranetwork.com/Community/forums/p/15568/48283.aspx#48283 or reply to this message

    Adria Gunter | Subscriptions and Groups Manager

    STUDIO THEATRE

    1501 14TH ST NW

    WASHINGTON DC  20005

    T  202-232-7267, ext. (365)

    F  202-588-5262

    www.studiotheatre.org

    Subscriptions are online!   Reserve your group of 10+ today and enjoy a discount!

    2015-2016 SEASON MAIN SERIES    CHIMERICA |THE APPLE FAMILY CYCLE: SORRY & REGULAR SINGING |  BETWEEN RIVERSIDE AND CRAZY  | MOMENT | HEDDA GABLER

    2015-2016 SEASON   STUDIO X    ANIMAL | CONSTELLATIONS   

    2015-2016  SPECIAL REMOUNT    BAD JEWS




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • $organization

    We’ve been on 12.5.1 since December and have only recently begun testing and configuring TRBO.  We have most functions working including purchases of comp tickets EXCEPT receipt printing – both printed and emailed.

     

    Couple of lessons we’ve learned from our experience to date:

    ·         Apply HF8 to server and device to address TRBO app hanging during transactions

    ·         Time zone must be set on device. We had our tablets configured for correct date/time but not time zone which resulted in all user groups other than Sys Admin groups being unable to login to the app

     

     

    Susie Terada
    Director of Constituent Information Management

    San Francisco Museum of Modern Art
    Open May 14, 2016
    Tickets available at sfmoma.org

    415.357.4133
    sterada@SFMOMA.org

    This message, together with any and all attachments, is intended only for the use of the recipient(s) named above. It may contain information that is privileged and confidential. If you are not the intended recipient, you may not review, copy or distribute this communication. If you have received this communication in error, please notify the original sender by email and delete the message, along with any attachments.

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Adria Gunter
    Sent: Wednesday, May 04, 2016 8:00 AM
    To: Susie Terada <sterada@SFMOMA.org>
    Subject: Re: [Tessitura Ticketing Forum] TR_RECEIPT_SETTINGS?

     

    What we were told was the TRBO we have is BETA. On after upgrading to Tessitura v. 12.5.1 do you get the receipt and multiple payment method functions. We just upgraded Monday so I haven't tested any of these things. I never would have known what was happening if I hadn't put in the ticket. I don't remember seeing BETA mentioned in any of the TRBO documentation. 

     

    This was the last communication from the Help Desk:

     

    I wanted to summarize the communication we had today in this ticket in order to keep all the details together in one place.

    Because your Tessitura database is version 12.5.0, your version of TRBO is the BETA release.   The General Release of TRBO is included in the 12.5.1 version of Tessitura. Unfortunately, there are some defects in the BETA version of TRBO, including emailing of receipts and completing purchases of comp tickets.  These defects have been resolved in the General release of TRBO, but it requires that your database is running Tessitura version 12.5.1.  

     

    On Tue, May 3, 2016 at 4:33 PM, Susie Terada <bounce-susieterada5892@tessituranetwork.com> wrote:

    Hi Adria,

    Would love to know how you resolved the sending of TRBO receipts. We are having the same issue. Thank you.

     

    From: Adria Gunter <bounce-adriagunter1034@tessituranetwork.com>
    Sent: 3/31/2016 11:20:30 AM

    Chris, 

    I'm having trouble with the receipt actually sending. I put in the email address that we are using as the Email From Address and Ticket Email From Address set. Do you know if there's any other place in Tess to activate the receipt? 



    --
    View this message online at http://www.tessituranetwork.com/Community/forums/p/15568/48283.aspx#48283 or reply to this message

    Adria Gunter | Subscriptions and Groups Manager

    STUDIO THEATRE

    1501 14TH ST NW

    WASHINGTON DC  20005

    T  202-232-7267, ext. (365)

    F  202-588-5262

    www.studiotheatre.org

    Subscriptions are online!   Reserve your group of 10+ today and enjoy a discount!

    2015-2016 SEASON MAIN SERIES    CHIMERICA |THE APPLE FAMILY CYCLE: SORRY & REGULAR SINGING |  BETWEEN RIVERSIDE AND CRAZY  | MOMENT | HEDDA GABLER

    2015-2016 SEASON   STUDIO X    ANIMAL | CONSTELLATIONS   

    2015-2016  SPECIAL REMOUNT    BAD JEWS




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Children
No Data