Helpful TNEW How-To's for Patrons

Hi Ryan,

We did something like that at the Perot Museum last year. We went live on Tessitura/TNEW for summer camp registration (a popular item with members) a few months before going live for everything else, so we set up TNEW with very camp-specific content (and customizations), and made the video below and sent it to members. (The "set your password" path is actually the Forgot Password path – we'd converted over members' accounts, so they only needed to set a password.)

https://vimeo.com/122765766

When we went live for everything in June, we removed the camp-specific copy, and updated the login page to say simply "To better serve you, we have changed our online ordering system! Please log in with the email address on your account. If you have bought camps recently, you can use the login you used for camps" – something like that.

If you have a Mac handy, I believe the latest versions of QuickTime let you take screen video captures.

Luke

If you are looking for an excellent example of making something that could be boaring fun.

The best instructional video I have ever seen is the Virgin America in flight safety video.

It gets the message across but in a really great way.

--Tom Brown
Business Analytics mgr

Brooklyn Academy of Music BAM
Peter J. Sharp Building
30 Lafayette Ave
Brooklyn, NY 11217

www.BAM.org

Tbrown@bam.org
718-724-8135



On Thu, Mar 17, 2016 at 11:08 PM, Kathleen Smith wrote:
No, but I *really* wish I’d thought of that/told the powers that be to wait for me to do that when we relaunched last year!

We had some basic info that we sent out in an e-newsletter, tried to be friendly in our messaging on the site, and we really prepped box office and made sure they were comfortable with the site before go-live.

Good luck on the launch!
Kathleen

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Ryan Griffin
Sent: Thursday, March 17, 2016 12:19 PM
To: Kathleen Smith
Subject: [Tessitura Ticketing Forum] Helpful TNEW How-To's for Patrons


Hi all-

We are a few weeks away from launching our TNEW site and announcing this change to all of our patrons. As the TNEW site will operate very differently from our current custom site, we are considering making some instructional videos/slides/how-to's to include in our announcement to our patrons. These would be for basic items like building a package, resetting your password, etc. and would include step by step instructions for patrons on how to do these items on the new site.

Has anyone utilized tools like this in launching their new TNEW site? Any cute ideas for how to convey this new info to patrons in a fun and easy-to-understand way?

Thanks!
Ryan



This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!



This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Thanks again everyone for your help.

We successfully upgraded to v12.5.1 and launched our TNEW site yesterday (yay)! Here is the email we sent to all patrons alerting them of the change and directing them on how to proceed.

You'll see that we included a tutorial video in the email, which can also be found here.