We had that problem for a long time, and had to come up with a different solution.
We have a 1700 seat venue and a smaller 100 seat in the same building, as well as the offices and other things. You cannot have the scanners sharing a WIFI connection. It is just not dependable.
Our solution was an additional WIFI and router that only the scanners could access. Tessitura help can assist you in setting up the IP address that the scanners find, and then they never wander and nothing interferes with them. You will also need to work with your internet provider so they know that this in particular WIFI connection is never to cycle through IP addresses. Our scanners always work now.
Kelley Cole, CPA
Chief Financial Officer, ORCHESTRA IOWA
Paramount Presents OPUS CONCERT CAFE ORCHESTRA IOWA SCHOOL 119 THIRD AVENUE SE, CEDAR RAPIDS, IA 52401 319.366.8206
www.orchestraiowa.org
www.artsiowa.com
what's next in the Paramount Theatre?
NEW FRONTIERS
Join Orchestra Iowa as they perform Wolfgang Amadeus Mozart, MILHAUD and SCHUMANN
Friday, March 11, 7:30 PM – Coralville Center for the Performings Arts
Saturday, March 12, 7:30 PM – Paramount Theatre
Sunday, March 13, 2:30 PM – Independence High Auditorium
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Justin Cheek Sent: Tuesday, March 8, 2016 3:04 AM To: Marnie Mulgrew Subject: [POSSIBLE SPAM] Re: [Tessitura Ticketing Forum] NSCAN Optimization
Hi - we have two venues, the largest of which is about 1100. We have one gate with NSCAN at each venue and usually operate two to three NSCAN at a time. We do have drop outs on the scanners but they are fairly stable. We suspect the wifi in the device is not that powerful so we ensure the scanners are as close as possible to the Access Points. If staff move further away even a few feet they definitely increase chance of losing connection. We have ADSL at the larger venue. We occasionally use wifi hot spots but we route traffic back through our office IP with Fortigate device in order to get a static IP but the wifi signal on these is also low so proximity is important. How do you get static ip with hotspots? We also once used a wireless bridge where we had good internet connection about 500 metres from the site. Not sure if this is of any help, by all means let me know if you have any questions.
Best
Justin
From: Joseph Fernicola <bounce-josephfernicola5142@tessituranetwork.com> Sent: 3/1/2016 2:28:50 PM
We are a large outdoor concert venue in an urban environment and have frequent NSCAN issues due to our continued struggle to keep a consistent, reliable internet connection outdoors. The end result is lots of "lost scans".
We are currently on RAMP and use two portable, static IP hotspots to connect to the internet. Our signal between the scanners and the hotspots is often an issue, as well as our hotspots connecting to the cellular signal (often due to the large amount of people in the venue using electronic devices)
Has anyone mastered utilizing NSCAN in a high capacity outdoor environment and can share recommendations with us?
Thank you in advance.
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