Has anyone been having issues with Element Reconciliation? double charges, things that don't match up with no explanation, etc.
WOW – this thread is interesting, we thought it was just us. We had at least $35K of incorrect duplicate charges with some customers being charged up to 4 times. We thought it was our web integrator (they thought it was them too) but if multiple people with multiple web integrators are having the same issue, then perhaps this is something the network needs to address with Element.
I can’t tell you the hassles and bad customer service problems (and COST of ~3% fees for every bad charge and charge back, plus bank charge backs to people who we have already refunded) and staff man-hours it has taken to solve in and it still isn’t totally solved. It has been really horrific.
We seem to have it stopped for now, but we are pushing forward to 12.5 so glad to see it is helping.
Jennifer Buzzell
Director of Marketing and Sales
SIGNATURE THEATRE
4200 Campbell Ave
Arlington, VA 22206
571 527 1830 direct
buzzellj@sigtheatre.org
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Susan Carey Sent: Friday, January 15, 2016 11:53 AM To: Jen Buzzell Subject: RE: [Tessitura Ticketing Forum] Element Reconciliation
We had some problems previously, but since moving to v12.5, all transactions with Element have worked fine.
Susan Carey
Visitor Services Manager
600 Main Street, Hartford, CT 06103
(860) 838-4076
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Amy Lehman Sent: Friday, January 15, 2016 10:57 AM To: Susan Carey Subject: [Tessitura Ticketing Forum] Element Reconciliation
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