Element Reconciliation

Hi,

The Science Museum has had a few problems with orders that, for network or other issues, abort after an authorization for payment is completed, but prior to saving the order. The credit card processes but there is no corresponding order in existence. The order is redone, and of course paid out, and we end with a double charge.

It’s fairly rare, a few per month, but of course just one is a problem for the customer. Our accounting department monitors with the Incomplete Credit Card Transactions report. We are also setting up a payment method for the redone order. Our accounting department can then reconcile the orders with the credit card statements. Not pretty or efficient but it works.

Hope I understood you right, and this helps.

Ray

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Amy Lehman
Sent: Friday, January 15, 2016 9:57 AM
To: rbernard@smm.org
Subject: [Tessitura Ticketing Forum] Element Reconciliation

Has anyone been having issues with Element Reconciliation? double charges, things that don't match up with no explanation, etc. 

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Hi,

The Science Museum has had a few problems with orders that, for network or other issues, abort after an authorization for payment is completed, but prior to saving the order. The credit card processes but there is no corresponding order in existence. The order is redone, and of course paid out, and we end with a double charge.

It’s fairly rare, a few per month, but of course just one is a problem for the customer. Our accounting department monitors with the Incomplete Credit Card Transactions report. We are also setting up a payment method for the redone order. Our accounting department can then reconcile the orders with the credit card statements. Not pretty or efficient but it works.

Hope I understood you right, and this helps.

Ray

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Amy Lehman
Sent: Friday, January 15, 2016 9:57 AM
To: rbernard@smm.org
Subject: [Tessitura Ticketing Forum] Element Reconciliation

Has anyone been having issues with Element Reconciliation? double charges, things that don't match up with no explanation, etc. 

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!