Patron Entered Triggered Emails

Christopher,

If you are now using N-Scan 6.0.5 the names of these tables have changed to TR_NSCAN_Monitor_Security and T_Defaults.  The old table names you are showing below were deprecated with N-Scan 5.x.

We also found that the system did not grant us access to the new tables and it took a while to figure out why things were not working correctly.

--Tom

…

718.724.8135

tbrown@BAM.org

From: N-Scan [mailto:groups-n-scan@tessituranetwork.com] On Behalf Of Christopher Cuhel
Sent: Tuesday, December 15, 2015 2:21 PM
To: Thomas Brown <tbrown@bam.org>
Subject: [N-Scan] Patron Entered Triggered Emails

Hello Everyone,

I was wondering if any of you are using this feature of NScan. I am setting it up to test the triggered email for a future "surprise and delight" concept we are working on. I want to test to see if I actually get the triggered email tonight.

I've followed the instructions in help on setting up a Monitor Individual Attribute on the couple records I am testing and I also set up a contact point purpose that is NScan email with my business email address on my account. Is this really all I have to do? I've made sure that the monitor individual attribute value is in LTR_NSCAN_DEFAULTS and I've added my Tessitura account to LTR_NSCAN_MONITOR_SECURITY (not sure if I needed to for the email notification or not). We do have an attribute that is Monitor Email Attribute but I'm not sure I need to do anything with that as the help document does not reference this attribute.

Is there anything else I need to do to make this work?

Christopher,

If you are now using N-Scan 6.0.5 the names of these tables have changed to TR_NSCAN_Monitor_Security and T_Defaults.  The old table names you are showing below were deprecated with N-Scan 5.x.

We also found that the system did not grant us access to the new tables and it took a while to figure out why things were not working correctly.

--Tom

…

718.724.8135

tbrown@BAM.org

From: N-Scan [mailto:groups-n-scan@tessituranetwork.com] On Behalf Of Christopher Cuhel
Sent: Tuesday, December 15, 2015 2:21 PM
To: Thomas Brown <tbrown@bam.org>
Subject: [N-Scan] Patron Entered Triggered Emails

Hello Everyone,

I was wondering if any of you are using this feature of NScan. I am setting it up to test the triggered email for a future "surprise and delight" concept we are working on. I want to test to see if I actually get the triggered email tonight.

I've followed the instructions in help on setting up a Monitor Individual Attribute on the couple records I am testing and I also set up a contact point purpose that is NScan email with my business email address on my account. Is this really all I have to do? I've made sure that the monitor individual attribute value is in LTR_NSCAN_DEFAULTS and I've added my Tessitura account to LTR_NSCAN_MONITOR_SECURITY (not sure if I needed to for the email notification or not). We do have an attribute that is Monitor Email Attribute but I'm not sure I need to do anything with that as the help document does not reference this attribute.

Is there anything else I need to do to make this work?