exchanges and refunds report

Hello World,

Our organisation is looking into developing a report to show us (based on parameters like season) all the refunds and exchanges processed over a given time period.

Has anyone out there completed such a report in the past? How did it work within your business rules for refunds and exchanges? How did the report identify that an exchange or refund had occurred and what info did you display?

Would love to hear any success or disaster stories. :)

Beau
Director, Ticketing & Visitor Experience
Arts Centre Melbourne 

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