In your opinion, What is an appropriate Web order lock timeout? Ours is currently set at 7 hours but I think that is too much. How long do you wait to determine a session is abandoned?
Thanks,
Marty
Ours is set to 30 minutes. Might seem like a really short amount of time compared to your 7 hours, but we don't have any problems with this and find that it's better for our Box Office staff as the tickets are released fairly quickly allowing them to sell them on (especially if we have a big onsale)
Hi,
Our Web Order llock Time out is set to 20 minutes, again we don't have any problems with this. It makes it a lot easier during high profile event pn sales as we are not waiting for longer than 20 minutes for tickets to become available.