All, our RMA sales curves are going funky. As per RMA consultant, it’s because the way we treat exchanges – we do exchanges (primarily for subscription) in new order(s) instead of the original order. We are working with JCA to find a fix or do some customization without changing our business process. Anyway, we are just curious to know if there are other companies who are using RMA and also do exchanges in different order(s). In that case, do you see any issue with this and/or how are you handling this? We also like to hear about how others (may or may not be RMA users) are handling exchanges in general. Any comment or feedback would be highly appreciated. Thank you.
Mo
National Ballet of Canada