Folks,
Last weekend we upgraded to v12.5 (from v11) so the new Initiator/Recipients functionality is new to us - and we like it! Of course, new functionality always raises questions - so mine is:
When an order has been processed and Recipients have been specified at the Sub Line Item level, is it possible to print the order so that it is "split up" and a ticket header bearing the name of the recipient is printed after the relevant tickets - almost as if they were separate orders? This would help enormously when processing corporate sponsor tickets, for example.
I can only find that there's a ticket design element available for designs of the Ticket category and can't find the answer in the forums. Maybe my searching isn't good enough......
Martin
I don't believe this is possible. Tessitura's design seems to equate 1 order with 1 envelope at will call, which results in 1 header, and recipients are designated on a per-ticket level within that structure.
We print recipient name on the tickets, and in any situation where there need to be multiple envelopes at will call, we create multiple orders.
One other thing we do that may help is to accommodate when the person picking up tickets is different from the order owner. We use order custom data to store a "Hold under name" value, and then I use a User-Defined Element to print this on the will call header or fall back to the owner display name if the value doesn't exist. Finally, we have a custom box office report that we use after printing will call for every show to double-check the envelopes, and also call out the Hold Under Name envelopes for resorting (since by default they will print sorted by owner sort name).
Generally, we use this hold under name functionality only occasionally, so I wouldn't necessarily recommend using it for a routine process like corporate sponsor tickets. Maybe initiator or comp reason (or something else) would be a better tracker for that?