Hey all,
We have a client that requires the following us to build an event that limits availability for each price level. In the past we have used allocations to monitor/control this, but the issue is that this causes issues with online orders as each allocation is activated by a specific link, only allowing you to buy the specific price type for the promo being used. I was under the impression a pricing rule could be used to limit availability for each price type, but through my current testing, I've been unable to come up with a rule that allows this.
Essentially I'd need a rule that did something along the lines of:
Allow 150 General Public priced tickets to be soldAllow 100 Student priced tickets to be soldAllow 75 Faculty/Staff priced tickets to be soldAllow 200 Overflow priced tickets to be sold
None of the prices could exceed those specific numbers, it is vital capacity is capped for each of the prices.
Any assistance would be appreciated.
Thanks,Maurice
Pricing rules are not going to be able to accomplish this for you. The Maximum Seats setting on a rule is a soft limit. The order that takes the seat count to the limit can exceed the limit (as well as any other orders being processed simultaneously), because the limit is enforced based on the date the max was reached (rules with max reached dates prior to the order date are not applied to an order), and the max reached date isn’t marked until the order that reaches the max is saved.
Kevin Sheehan
Senior Technical Writer & Consultant
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com
Hi Kevin, the help system doesn't seem to address this limitation of maximum seats (unless I'm missing something). Your explanation clears up something we are seeing in testing, but I have an additional question. You mention that enforcement is by the date the limit is reached. Is that literally the date only? So other orders made later that same day would also go through on the rule? Or is it date/time combo?
Thanks,
Heather