Hey all,
We have a client that requires the following us to build an event that limits availability for each price level. In the past we have used allocations to monitor/control this, but the issue is that this causes issues with online orders as each allocation is activated by a specific link, only allowing you to buy the specific price type for the promo being used. I was under the impression a pricing rule could be used to limit availability for each price type, but through my current testing, I've been unable to come up with a rule that allows this.
Essentially I'd need a rule that did something along the lines of:
Allow 150 General Public priced tickets to be soldAllow 100 Student priced tickets to be soldAllow 75 Faculty/Staff priced tickets to be soldAllow 200 Overflow priced tickets to be sold
None of the prices could exceed those specific numbers, it is vital capacity is capped for each of the prices.
Any assistance would be appreciated.
Thanks,Maurice
Pricing rules are not going to be able to accomplish this for you. The Maximum Seats setting on a rule is a soft limit. The order that takes the seat count to the limit can exceed the limit (as well as any other orders being processed simultaneously), because the limit is enforced based on the date the max was reached (rules with max reached dates prior to the order date are not applied to an order), and the max reached date isn’t marked until the order that reaches the max is saved.
Kevin Sheehan
Senior Technical Writer & Consultant
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com
Hey Kevin,
That's not good to hear. I've talked to a few people with Tessitura and have been told I would be able to accomplish this using pricing rules (most recently at this year's conference). As such I've been telling clients this is a feature we would be able to implement once we upgraded to 12.5.
Is there not a way to cut off a price type once it sells a specified number of tickets? Using allocations does not work as the system is too restrictive. Using them online requires that each price has it's own MOS, which a single price is only active through an individualized link. This restricts customers from buying a ticket/registration for more than one price per order. Some of the events we use this system for sell out in 10-15 minutes so it's impossible for those clients to get through two orders in the time it takes an event to sell out.
If there was a way to set up a Allocations only working with specific Price Types the way you can connect them to MOS that would likely resolve the issue, but as it stands Allocations don't work. If there is another alternative to what I'm attempting, I'm all ears. Does anyone have any ideas how this could be accomplished?
Hi Maurice,
It would seem to me that the easiest way to accomplish this would be to use zones. I would then make each of the price types specific to each zone. You could add a few extra seats to each zone and put a hold on them that only you can break should you need extra capacity in each zone.
If you are looking to limit the number of seats a person can purchase in each zone, this could be done with offers. You can put a maximum number of tickets allowed on the offer. However, if a patron figures it out and logs back in, that control will not stop them from getting extra tickets. I'm sure there is custom logic you could add via SQL to limit the number of tickets sold via your website. I know that Nicole Keating from Adrienne Arsht Center presented on their U-Tix site and Sarah Steven-Morling from Yale University School of Drama on their Comp Ticket Reservation Site. The session was a Panel discussion called Patrons and Technology: Beam Me Up, Scotty! They may be good resources to talk through your idea and such.
I wish I could be more helpful Maurice.
Chris