Ticket Exchange

The results of the exchange survey that was done in conjunction with the Exchange session at last year’s Conference might be of interest.  The Conference archives are not yet posted on the website, but I’ve uploaded on my website profile under “My Files”

Here’s the link:

http://www.tessituranetwork.com/COMMUNITY/members/tinahatch7653/files/2009-Conference-_2D00_-7_2D00_D-_2D00_-Exchanges-_2D00_-Exchange-Survey-Results.pdf.aspx

Hope you find this helpful.

Tina

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Tina Hatch
Director of Learning Resources
Tessitura Network
thatch@tessituranetwork.com
www.tessituranetwork.com
Office 888-643-5778 x324     Fax 610-629-5046
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Hi,

   I am trying to get an idea of common practices regarding ticket exchange policies, if your organization allows that.  What window of opportunity do you give your patrons to make exchanges?  We currently require 48 hours notice prior to the show date for single ticket buyers and 24 hours notice for subscribers.  This has caused some grief for our theater and has affected ticket sales over the years. 

Our policies have allowed the patrons to develop some behaviors that are hurtful to our organization, in the way of exchanges.  In the long run the behavior ends up affecting what we can offer them in the way of a season and subscriptions.

Thanks,

David

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