Hi,
I am trying to get an idea of common practices regarding ticket exchange policies, if your organization allows that. What window of opportunity do you give your patrons to make exchanges? We currently require 48 hours notice prior to the show date for single ticket buyers and 24 hours notice for subscribers. This has caused some grief for our theater and has affected ticket sales over the years.
Our policies have allowed the patrons to develop some behaviors that are hurtful to our organization, in the way of exchanges. In the long run the behavior ends up affecting what we can offer them in the way of a season and subscriptions.
Thanks,
David
Hi David
At The Bridgewater Hall (UK) we allow ticket exchanges but only on concerts that make up part of our classical season - ie classical concerts promoted in house or by one of our resident orchestras. We charge a £2.20 exchange fee for this.The money is refunded to the customers credit account for use against a future concert.
All other concerts are non-refundable unless sold out, and then we only refund once we have resold the ticket.
I hope that's helpful
Siobhan
Sorry - in addition, customers must return 3 days before the concert.