Hi all,
Looking for some advice on the below if anyone can shed some light on this.
We are looking at the one single event we currently have on sale. The Total $ sold matches on our customised Ticket Sales by Period report (displays inside fee price layer) as well as the standard Performance Sales Analysis and Standard Ticket Sales By Period reports.
I then pull a customised Payments by Production Season report, and this figure also matches the Visa/MasterCard totals on the standard Payments by Performance. The Payments by Performance report lists a ticket change of $0.14 which was the re-calculation of the credit card processing fee when a ticket had to be changed from an Adult to a discounted price after the initial order.
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Some questions
1. Is there a way to not have the credit card fee (just a standard % based order fee) re-adjust negatively once an order has been completed? Does someone have a better way of setting up a credit card processing charge?
2. Is the only way to avoid this to ensure that every ticket change is completed in a separate order?