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Emailing Subscription Renewals and tickets

Dee Dee Fite (Past Member)
$organization

Hi everyone,

For our 2010-11 season, we are wanting to go green.  In February, we would like to email our subscription renewals prior to sending paper renewals.  Has anyone done this yet?  Is it possible using the renewal format in Tessitura? 

We are also looking at doing print at home tickets for the subscription tickets.  We are currently using PAH for single ticket purchases, but we do not use PAH for subscription tickets.  Has anyone attempted this?  My first concern is the size of the attachment.  Are there other issues to look out for?

Thanks for your help.

Dee Dee Fite |dfite@IndianapolisSymphony.org
Director of Patron Systems

Indianapolis Symphony Orchestra
*: 32 E. Washington St. Suite 600 | Indianapolis, IN 46204-2919
(: 317.229.7080 | (f) 317.262.1159

Duke Energy Yuletide Celebration on sale Oct. 5!  Music Director Jack Everly leads twenty-six magical performances with host Maureen McGovern and special guests Martin Preston as Liberace and Tony Hoard and Rockin’ Rory, America’s most talented dog.  Performance calendar and tickets at IndianapolisSymphony.org.

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  • $organization

    HI Dee Dee -

     

    Our experience was pretty similar to Kay's. We sent out emails to those people that we had emails for and we directed them to our website for their renewal information. There weren't a lot of complaints, but I'd say that the percentage of people who opened their email and renewed was a lot less than one might hope for.  It saved us a wee bit of paper and mailing costs, but definitely was not something we'd ever try to use to replace the actual mailing of renewals. 

    - Heather

    Seattle Repertory Theatre

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  • $organization

    HI Dee Dee -

     

    Our experience was pretty similar to Kay's. We sent out emails to those people that we had emails for and we directed them to our website for their renewal information. There weren't a lot of complaints, but I'd say that the percentage of people who opened their email and renewed was a lot less than one might hope for.  It saved us a wee bit of paper and mailing costs, but definitely was not something we'd ever try to use to replace the actual mailing of renewals. 

    - Heather

    Seattle Repertory Theatre

Children
  • Former Member
    Former Member $organization in reply to Heather Laidlaw Kraft (she/her)

    Both the Yale Rep and the School of Music have done email subscription renewals here at Yale.  We have a custom procedure that generates personalized renewal links for each subscribers, and our websites allow them to log in automatically when they click the link.  We are working on doing something similar for membership renewals. We are also working on turning the procedure into a report so the users can generate the links themselves, rather than having to make the request to IT.

    If anyone is interested in either more technical info or in talking to the ticketing folk, please let me know, and I'll happily put you in touch with the right people here.

    Best,

    Mara