Greetings from Orlando :)
I have a question about reports. We are just starting our second season with Tessitura. Up until now, I have been relying on manually keeping track of subscription income. Of course, it would be such a time saver to be able to locate the same information in Tessitura. Our issue is that we incorporate a facility fee (paid to the facility, which we rent) and a ticket processing fee (which we keep, but it is accounted for separately from the ticket price) into the ticket price. I have yet to find a report in Tessitura which CLEARLY shows our actual subscription income (per package) without fees. There are numbers on all of the reports which are not labeled so I don't know if they are fees that have been included or excluded in the final total.
We offer a Full Season package, plus Classics Series, Evening Pops and Matinee Pops Series. Most of our subscribers are seated in the same seat(s) for every concert in their package, but some get different seats for each concert (based either on availability or patron request). Whether they are fixed or non-fixed, we count the income the same for each package.
My colleague and I went to the lab at Conference, but honestly, the person we spoke with was no help whatsover.
I would appreciate communicating with anyone who has experience with this or who can suggest anything that might be helpful in my quest.
Diane Bishop
Orlando Philharmonic Orchestra
Greetings from Orlando :) I have a question about reports. We are just starting our second season with Tessitura. Up until now, I have been relying on manually keeping track of subscription income. Of course, it would be such a time saver to be able to locate the same information in Tessitura. Our issue is that we incorporate a facility fee (paid to the facility, which we rent) and a ticket processing fee (which we keep, but it is accounted for separately from the ticket price) into the ticket price. I have yet to find a report in Tessitura which CLEARLY shows our actual subscription income (per package) without fees. There are numbers on all of the reports which are not labeled so I don't know if they are fees that have been included or excluded in the final total. We offer a Full Season package, plus Classics Series, Evening Pops and Matinee Pops Series. Most of our subscribers are seated in the same seat(s) for every concert in their package, but some get different seats for each concert (based either on availability or patron request). Whether they are fixed or non-fixed, we count the income the same for each package. My colleague and I went to the lab at Conference, but honestly, the person we spoke with was no help whatsover. I would appreciate communicating with anyone who has experience with this or who can suggest anything that might be helpful in my quest. Diane Bishop Orlando Philharmonic Orchestra -- View this message online at This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Hi Diane. I had the same stressful situation when I started here. They were manually counting subscription renewals as they came in the mail. I refused to do that but I couldn't find any report in Tess that gave me exact seat counts. Janna's right. T-Stats saved my life and my sanity. Get it up and running now. I'm in it daily. I think for now you can do a Daily Sales report along with the Ticket Fee Report (under Finance). See if the two combined equal what you're getting on the report you're using right now.
Hi Diane,
You might be able to use T-STATS to find out this information. If you go here on the Network website and scroll down, there are a couple T-STATS cookbooks that might be helpful. When you say you incorporate fees, do you do this as a pricing level on the price grid or do you set these up in Fee Setup so they are outside the actual ticket price? If you use the fee setup, than I'm quite certain with T-STATS you should be able to get the data you need. Please remember that T-STATS data is from the previous days works so you can't use it for how you are doing currently. Also, if you use the Fee Setup versus a price layer, than the numbers you see in reporting should be without the fee.
Hopefully this helps a little bit Diane.
Best,
Christopher Cuhel
The 5th Avenue Theatre