Hi!
I sometimes experience an issue when I like to request a PAH reprint. I would like to hear if anyone experience the same and how to get around this issue. The recent example was a customer who had his tickets printed to a boca, but wanted to have the tickets as PAH instead. I get the message: "Request Failed: No tickets has yet been printed for this order; not eligible for reprint request"
As mentioned the tickets was printed to a boca and the status is also TPD, so the message doesn't make any sense :) The only solution right now is to book the tickets in a new order.
Thanks,
Louise
In the case of your example, after changing the delivery method to a PAH enabled one, save and close the order, re-open it, and then request a PAH reprint. Curious if that works. =)