RE: Setting up CSIs to sharebetween organizations (consortium)

We also use CSIs to manage updating individual records for our consortium. For us, the updates are made by ticketing as we have access to all data. Updates to organizations and corporate records are requested via form as we check to make sure the requested changes won't affect other organizations data. We have followed this process for 2 years or so now and have found that it's relatively easy to implement and there was immediate buy in from all consortium members ( 7 total). Send me an email if youd like our documentation on the policy and procedure


Michelle Harris
Ticket Philadelphia
Mharris@ticketphiladelphia.org
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From: Tessitura Customer Service Forum [forums-cust.serv@tessituranetwork.com] on behalf of Susan Farma [bounce-susanfarma5540@tessituranetwork.com]
Sent: Tuesday, September 01, 2015 6:06 PM
To: Harris, Michelle
Subject: RE: [Tessitura Customer Service Forum] Setting up CSIs to sharebetween organizations (consortium)

Hi Stacey,

We set up CSIs for name/address changes to any constituent that has shared ownership. We don't email the owner organization. I understand that we used have a more hands off if it isn't your patron, but we have evolved to be more customer accomodating. Approval of the owner organzation is required for merges or VIPs. I also have a draft document waiting for consortium approval and would be happy to share as I borrowed a lot of it from Anna Duric at the Sydney Opera House.

Susan


From: Stacey Voigt
Sent: 3/4/2015 10:56:40 PM
Ken,
Thanks for the document – this is just the kind of thing we’re working to develop here.
As consortia go we are relatively de-centralized, and that’s reflected in the size of our team, which is why we’re trying to create a process that distributes the information and communications (and tasks!) This gives me some ideas though – good food for thought.
(I also always appreciate seeing other folks’ formats for user guides and procedures. There is so much information to convey and it’s nice to see how you’ve presented it)


Stacey

From: Tessitura Customer Service Forum [mailto:forums-cust.serv@tessituranetwork.com] On Behalf Of Ken McSwain
Sent: Wednesday, March 04, 2015 2:34 PM
To: Stacey Voigt
Subject: Re: [Tessitura Customer Service Forum] Setting up CSIs to share between organizations (consortium)


Hi Stace

In the Sydney (UCSS) consortium, we have a process set up whereby when someone is alerted to a death or divorce, they create a CSI of a particular type, as well as marking the record and dealing with anything that org needs to do.

The consortium Application Support team (who have access to everybody's data) run a daily report to sweep up any new csi's of that type. Then they check the constituent, and add actions for any other consortium org that has touch on the constituent.. (There is a nominated human at each org who gets the action, and is responsible for tidying up the record). Once all those actions are marked as complete, the consortium support team does any final tidy-up needed ( eg inactivating deceased records or defunct households)

We've just been reviewing our process for this. I've put a copy of our new user guide in my files here, for your amusement.

Ken


From: Stacey Voigt >
Sent: 3/4/2015 3:10:59 PM

Hello,

We are struggling a bit with getting our CSIs set up in a way that makes them work as a means of communication between our consortium organizations.

For example, when a user at organization A updates a constituent record (as in case of a death or divorce) we want key users at organizations B and C to become aware of this.

I've seen mention that other consortia are doing this and wonder if anyone would be willing to share the details?

Thank you!

Stacey Voigt
Database Manager
Santa Barbara Center for the Performing Arts
(805)899-3000 x128
svoigt@granadasb.org


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