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Moving Audience Best Practice?

Michelle Wiesel
$organization

Hi everyone:

Our cabaret space that is already on sale with single and subscription tickets has just been made larger and with a layout that differs enough that I cannot simply add more tables and seats to the existing facility.  Table number and hence, seat numbers printed on tickets are changing as well.

What's best practice with this?  I can't see using move audience because I'm not moving to a facility that's a mirror image but a different date.

My solution:

Create new facility

Create new shows on the same date changing the description slightly to identify the show we're moving to.

Exchange all tickets to the newly created shows that have the new facility.

Would love to hear thoughts / experiences from anyone who has done this already.

Thank you!

Parents
  • $organization
    We do this relatively often.

    Depending on the number of patrons affected we would create an email merge acknowledgement to notify them and even print new tickets on different stock to clarify which tickets are valid for patrons and FOH (we don't need to do this for venues where N-Scan is being used). For a smaller event we'd call everyone directly.

    We disable the old events Web MOS, when the new is built hold the seats needed to reseat, then immediately put it back on sale and perform exchanges in the background.

    Little details like updating the performance title of the old event to TITLE-CANX, and performance type to Cancelled, also help to ensure staff don't make mistakes whilst reseating.

    On Saturday, 15 August 2015, Ellen Holt <bounce-ellenholt3917@tessituranetwork.com> wrote:
    This is what I did (several times) in a past life.  It's the cleanest way to approach it.  Send an email before mailing out the tickets to alert patrons about the change and to expect the new tickets in the mail (or email if you use PAH). 

    Sent from my iPhone

    On Aug 15, 2015, at 5:39 PM, Michelle Wiesel <bounce-michellewiesel7133@tessituranetwork.com> wrote:

    Hi everyone:

    Our cabaret space that is already on sale with single and subscription tickets has just been made larger and with a layout that differs enough that I cannot simply add more tables and seats to the existing facility.  Table number and hence, seat numbers printed on tickets are changing as well.

    What's best practice with this?  I can't see using move audience because I'm not moving to a facility that's a mirror image but a different date.

    My solution:

    Create new facility

    Create new shows on the same date changing the description slightly to identify the show we're moving to.

    Exchange all tickets to the newly created shows that have the new facility.

    Would love to hear thoughts / experiences from anyone who has done this already.

    Thank you!




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    Beth Deguara | Customer Services & Ticketing Manager
    Sydney Theatre Company

    T: (+612) 9250 1772  |  F: (+612) 9247 3584  
    Pier 4 Hickson Road, Walsh Bay NSW 2000   
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  • $organization in reply to Beth Deguara

    Thank you!!  I'm glad to see we're not the only ones having to go through this.

    Thanks again,

    Michelle

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