Business Operations Coordinator

 

Department:              Ticket Philadelphia

Reports to:                 Director of Patron Services

Status:                        Non-Exempt, Full Time

 

Summary: 

The Business Operations Coordinator plays a vital role in providing administrative and operational support for all Ticket Philadelphia departments.  The Business Operations Coordinator is part of the Ticket Philadelphia Management Team.  The job duties are vital to ensuring the success of many facets of the business including daily cash reconciliations, human resource tasks and office support operations.  This position works closely with all departments within Ticket Philadelphia as well as with clients and vendors.

 

Essential Functions:

 

• Prepare daily cash reconciliations and bank deposits
• Track and report financial performance against budgeted goals
• Manage office support operations including the purchase of supplies and maintenance of office equipment
• Work with Finance Department to track and collect credit card charge-backs
• Coordinate all aspects of  company voice-blast program
• Update and maintain MS Access Quality Assurance database and reports
• Process refund requests and follow-up with Finance Department
• Ability to create and maintain business processes documentation
• Prepare reports detailing Patron Services Department phone and fee activity
• Prepare invoices for billable activities
• Work with the Finance Department to ensure all accounts payable invoices are paid in a timely manner
• Assist in preparing annual budgets and ongoing budget forecasts
• Assist in the preparation of the Patron Services department payroll and tracking of Paid Time Off
• Work with the Patron Services Manager and Training Manager to identify and screen job candidates
• Work with Human Resources to handle new hire and termination paperwork and procedures
• Directly provide customer service as needed by acting as a Patron Services Representative
• Other duties as assigned by Director

Education/Experience:

• Bachelors Degree preferred
• Minimum two years experience in financial, administrative, human resources, arts or technology fields.

Knowledge/Skills/Abilities:

• Strong MS Office skills required with advanced knowledge of Microsoft Excel, Access, Outlook and Project desired
• Great attention to detail
• Strong interpersonal skills, with the ability to work independently and with varied personalities across organizations, as well as in team settings
• Strong written and verbal communication skills
• Knowledge of the arts or ticketing businesses desired
• Tessitura Ticketing software experience preferred
• Experience managing printers, copiers and other office equipment

Environment, physical demands and other conditions:

• Basic office environment
• Some nights and weekends

 Email resumes and cover letters to careers@kimmelcenter.org

[edited by: Sarah Dugan at 10:59 AM (GMT -6) on 6 Aug 2015]