How does your organization do tickets purchased and picked up by different people?

Wondering what the common practices are for this. Some common examples:

  • I am an artist purchasing tickets for a number of different guests.
  • I am a donor purchasing tickets for a friend.
  • I have a ticket that I can't attend in person, but I am sending some friends instead.

Consider that all orders are purchased in advance and held at will call. Some of the challenges that arise:

  • Simply having the guest pick up will call using the name of the purchaser is easiest, but breaks down when the purchaser has many different guests for the same performance. (Or if your organization requires ID to be presented to pick up tickets.)
  • Tessitura requires payments to come from the order Owner; this is also the name printed on the will call header.
  • Using the person to pick up tickets as the order owner, charging someone else's card will add that card to the wrong person's constituent record.

Parents Reply Children
No Data