We have an artist who has a required $1 per ticket artist charity donation which we have always set up as a fee (we assume this is standard practice). However, this artist is also being sold as part of our flex package (5 or more performances) and we cannot seem to figure out how to get it so that it operates correctly.
The ideal is that there is a $1 per ticket fee applied to the order for each ticket issued to this performance only, regardless of whether or not the performance is in a package or on its own. Current set-up is Performance Seat Level with only this performance selected (all relevant price types and MOSes select as well of course).
We tried including the relevant flex package, but that did not seem to apply the fee even when this performance was included in the flex package. We tried to create another fee that worked on the package seat level and were able to work out ways where it assigned a $1 fee for each package seat regardless of whether or not this performance was chosen as part of the flex package as well as another way where we generated the $1 fee only when that performance was part of the flex package but then Tessitura apparently decides that the fee should be applied to every ticket in the flex package and not just the one relevant performance. We assume the problem arises due to the fact that the concept of a "package seat" is different for a flex package than for a fixed package, but that does not help us much. Order-level and constituent-level fees are out for obvious reasons and we were rather hoping to not have to make this a user-defined fee.
The best idea we have so far is allowing the package to have a minimum of four in Tessitura while we continue to tell our patrons "minimum of five" and just pull this performance as an additional single line item rather than as part of the flex package, but we were hoping there was a better option out there.
Any ideas?
What about delivery methods – they are part of Fee rules too and sometimes get forgotten. Also is the Fee Rule set to the right season that the performance is in? Or if it set to All seasons in Fiscal Year – is it the right Fiscal Year (check the FYear value on the Campaign the performance is connected to)
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of John Moskal II Sent: Monday, June 29, 2015 4:04 AM To: Sandra Ashby Subject: Re: [Tessitura Ticketing Forum] Per Ticket Fees and Flex Packages
Thanks for the suggestions so far. Unfortunately, while we are on Version 12 (12.1.2 to be a little more precise), we are required to have this fee broken out from the ticket price itself which is why we were not able to go with a ticket layer on this one (though you are right, that would have been nice and would have made this a LOT easier).
I did just also double-check that all of the necessary MOSes and price types were selected, so that also was not the case.
Thanks again for the help so far, and in advance for any more suggestions!
From: Maurice Nounou <bounce-mauricenounou6335@tessituranetwork.com> Sent: 6/26/2015 7:28:14 PM
Hey John -
Is your organization on version 12+? If so, have you considered setting this amount as a price layer, rather than a fee for those events? You can find more information on price layer's here, but a layer sounds better suited in this situation than a fee:
http://www.tessituranetwork.com/Help_System_v121/Content/Ticket%20Pricing/Price%20Layers.htm
Thanks, Maurice
This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
We have "(all delivery methods)" selected. Season is good, as are the Fiscal Years--the fiscal year of the fee itself as well as that of the fiscal year of the campaign.
The campaign on the fee does not match the campaign on the performance, but I should not think that that is an issue as that is the case for almost all of our fees (we have, in fact, separate fee campaigns, and that has never been an issue thus far). Also, our "Fee Category" is set to "Single Ticket Per Ticket Fee", and, while we do have a category for "Subscription Order Fee", unless I am very much mistaken, that is simply a field for categorical purposes and has no bearing on the actual calculation of the fee.
I am pretty much out of ideas at this point in time unless we the solution is to update a local "get fee" procedure in order to make this work, which I cannot say that I have any great desire to do.
We are not on version 12 yet but do have fees set up on flex packages and they work exactly the same way as fixed seat packages for us! In your set up, I assume you have the fee defined as "rule based" and then in rules you have selected the applicable performances, price types, etc? The only other thing I can think of is "transaction type" in fee rules set to "sale"? I am very intrigued!
One more thing - try selecting the package that this performance is sold in as well as the performance. That is how we set up our flex fees and it seems to work! So we highlight FLEX in packages and JUST the applicable performance in performances. Good luck!
Thanks for being intrigued, Tracey! While we had had similar fees when we were on Version 11, we did not need those to be part of the package so I have nothing with which to directly compare this fee in that respect. Yes to "rule based", applicable performance and price types, Transaction type set to "sale" (exchange and return are not selected, but I cannot see that being an issue).
We tried with just the Flex Package selected under packages and just that performance under performances, and that works just fine for the performance when it is on its own (single line item), but that seems to apply that fee to every ticket to every performance in the Flex Package when it is added (package line item), regardless of whether that show is even in the selected performances.