Hello-Is there anyone out there that can help with composite ticketing? We offer three venues (usually) and want to get all of them on one ticket via quicksale. We use two venues as general seating with only one zone, but we have a venue with multiple zones (and times) that we are unable to get onto the composite ticket.
I can offer more information if needed, just ask! Thanks all
Jon
Hi Jon,
Is the problem that you're having trouble showing the time on the composite ticket for a performance where the time is stored at the zone level rather than on the performance level?
If so, the Seat level element of Price Zone Time should be what you need (make sure all your zones in this facility have the time filled in in Facility Manager). If I'm not answering what you're asking let me know and I'll take another shot at it. :)
Kjersten
Hi Kjersten,
Thanks for the reply. Ray and I solved the time issue, but the underlying issue is that we want to be able to pick a SPEX time in Combos from Quick Sale and the software does not allow it, or we cannot figure out how to make that happen. When you select SPEX from QS, it just defaults to 9am.
In order to get the right SPEX time, we have to go from QS into the line item screen to pick the correct time and that kind of kills the point of QS, right? If that can be solved, we will be golden.
JZ
In Ticketing Setup > Perf Groups, for the Perf Group that contains the SPEX performance, there is a checkbox at the top right called "Display By Time." Is that checked? If not, try checking that and seeing if the SPEX display correctly.
-Michael Wilcox, Tessitura Network
Yes! Woo hoo! Thanks so much! That worked perfectly. Thanks to both of you.
jz