Hi everyone,
While people ordering tickets online automatically get their order confirmation emailed to them, we currently only email confirmations of phone orders if the customer requests it. Does anyone send email confirmations for ALL ticket orders booked regardless of channel? If so, is it an automatic thing, or do you have to manually select/send (using a template in the order print area)? If anyone has some best practice guidelines to share, I’d be most grateful!
Cheers,
Kathleen
Hi Kathleen,
We generally try to do it on every order as well as it's an easy way to get email addresses from our patrons. :) It then prompts the conversation about email preferences. We do send manually because of the preferences.
Michele