Hi everyone,
While people ordering tickets online automatically get their order confirmation emailed to them, we currently only email confirmations of phone orders if the customer requests it. Does anyone send email confirmations for ALL ticket orders booked regardless of channel? If so, is it an automatic thing, or do you have to manually select/send (using a template in the order print area)? If anyone has some best practice guidelines to share, I’d be most grateful!
Cheers,
Kathleen
Our box office do manually select it and send it but it is generally the policy that we do it after every single transaction, just so we know the customer has the same information about the booking (date/time etc) that we do.
We also have different (also manually selected) Membership Confirmation emails, which do the same.
They aren't super sexy but you get the same email formatting if you book online or over the phone/in person.
B