Order Import Utility Issues

If I remember the parameters correctly.

Did you set review parameter to No.

It may be on a second screen of parameters.



--Tom

On Mon, Apr 27, 2015 at 9:30 PM, Tessitura Ticketing Forum wrote:

Hey everyone!

We're trying to use the order import utility for the first time (working in Test for now). I set everything up according to the utility documentation on the TessituraNetwork site (XML file, txt file, TR_IMPORT_ORDER_SET), but the utility still won't work.

I went through to the Reports and Utilities, ran the Order Import Utility, and the report ran -- but aside from a list of all the rows in my txt file (nothing in red), nothing! -- no notice of failure or count of failed rows. It's as if it ignored all of the data.

Any idea of how why this might be happening?



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If I remember the parameters correctly.

Did you set review parameter to No.

It may be on a second screen of parameters.



--Tom

On Mon, Apr 27, 2015 at 9:30 PM, Tessitura Ticketing Forum wrote:

Hey everyone!

We're trying to use the order import utility for the first time (working in Test for now). I set everything up according to the utility documentation on the TessituraNetwork site (XML file, txt file, TR_IMPORT_ORDER_SET), but the utility still won't work.

I went through to the Reports and Utilities, ran the Order Import Utility, and the report ran -- but aside from a list of all the rows in my txt file (nothing in red), nothing! -- no notice of failure or count of failed rows. It's as if it ignored all of the data.

Any idea of how why this might be happening?



This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Hi Tom,

There is no second page, but I did set the parameters to Run Mode: "Import" -- no dice!  Thanks though