Hello, just curious if anyone has any immediate thoughts on how best to find this quickly.....
When we finish an event, we use three ticketing reports, the Box Office Statement, Price Type and Payment Type. For some reason they are not matching and have an overage of $50.00.
Season Manager shows $41,723.00 (rounded) and no Collected Reserved / Unreserved
BOS shows under totals, $41,722.83 but under performance summary on same report, the total is $41,772.83. ($50.00 more).Payment report shows $41,772.83Price Type Report shows $41,722.83
2 of the 3 reports are $50.00 greater and that is what I am trying to find. Any suggestions out there, I would be grateful.
Thank you
Brian
Can you break it down also by pricetype or something else so that you isolate it to only have that one order to save to a list?
Janna
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Brian Burke Sent: Monday, April 20, 2015 11:38 AM To: Ellis, Janna Subject: RE: [Tessitura Ticketing Forum] Reports not matching
Well in T-Stats, under the comp column on the show, it shows $50.00 in sales. Now I am trying to find this account.....
From: Nicole Keating <bounce-nicolekeating9176@tessituranetwork.com> Sent: 4/20/2015 3:25:44 PM
If you’re not ready for T-Stats you can also run the report “single sale order listing” and look for unpaid and/or unseated orders.
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Brian Burke Sent: Monday, April 20, 2015 10:56 AM To: Nicole Keating Subject: Re: [Tessitura Ticketing Forum] Reports not matching Importance: High
Thanks Janna. I am still a little green with T-Stats but will take a look.
From: Janna Ellis <bounce-jannaellis6942@tessituranetwork.com> Sent: 4/20/2015 2:40:10 PM
Brian,
We usually look at T-Stats as well and compare the totals with the sub-line items. We have found tickets that were sold and not seated many times that way (and not in the reports).
Janna Sent from my iPhone
On Apr 20, 2015, at 10:32 AM, Brian Burke <bounce-brianburke1590@tessituranetwork.com> wrote:
Hello, just curious if anyone has any immediate thoughts on how best to find this quickly..... When we finish an event, we use three ticketing reports, the Box Office Statement, Price Type and Payment Type. For some reason they are not matching and have an overage of $50.00. Season Manager shows $41,723.00 (rounded) and no Collected Reserved / Unreserved BOS shows under totals, $41,722.83 but under performance summary on same report, the total is $41,772.83. ($50.00 more). Payment report shows $41,772.83 Price Type Report shows $41,722.83 2 of the 3 reports are $50.00 greater and that is what I am trying to find. Any suggestions out there, I would be grateful. Thank you Brian This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
BOS shows under totals, $41,722.83 but under performance summary on same report, the total is $41,772.83. ($50.00 more). Payment report shows $41,772.83 Price Type Report shows $41,722.83
This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!